Pricing Strategy Manager

About the role

The Pricing Strategy Manager will serve as a strategic pricing partner to Product Managers across the company's AI and Contact Center software portfolio. Reporting to the Pricing Director, this role brings deep pricing and monetization expertise to PM-led pricing and packaging proposals by helping strengthen commercial rigor.

This role acts as a dedicated thought partner responsible for pressure-testing assumptions, filling analytical gaps, and ensuring proposals are financially sound, operationally feasible, and aligned with pricing best practices.

The ideal candidate is a self-starter who can independently manage a complex workload of pricing proposals and flex between pricing strategy support, analytical modeling, governance coordination, implementation feasibility discussions and strategic pricing project initiatives depending on business needs. Product Managers retain ownership of proposals and domain direction; this role strengthens and challenges the work to ensure every proposal meets a high commercial standard.

Key Responsibilities

• PM Pricing Partnership
• Partner with Product Managers to strengthen pricing and packaging recommendations for new and existing products through pricing expertise, analytical support, and structured challenge across:
• Strategic Alignment: competitive positioning, internal product and strategy alignment, unit economics / forecasting
• Pricing Model Design: meter / unit of measure selection, packaging structure, buying rules
• Operational Feasibility: technical product and billing/CPQ feasibility
• Identify gaps, inconsistencies, or risks in pricing proposals and help refine thinking through structured feedback - operating with a high degree of autonomy and minimal oversight from the Pricing Director
• Provide targeted research and analytical support to strengthen proposal builds as needed (e.g. financial modeling, competitive benchmarking); leverage business partners where appropriate
• Support PMs in navigating cross-functional operationalization requirements for pricing changes
• Pricing Committee & Governance
• Prepare PMs to present proposals to the Pricing Committee
• Coordinate Pricing Committee activities - including scheduling, documenting decisions, and communicating approved changes across the organization
• Maintain pricing documentation as the source of truth and proactively cascade changes to impacted teams and systems (e.g., SFDC/CPQ, website, sales enablement)
• Analytics & Research
• Support development and maintenance of pricing analytics and dashboards - including discounting analysis, pricing performance monitoring, and packaging optimization - either directly or in partnership with BI resources
• Conduct ad hoc strategic pricing research and monitor market trends across the SaaS, AI, and Contact Center landscape
• Serve as a resource to Sales and Deal Desk on pricing and packaging Q&A

Requirements

• 5+ years of experience in pricing, strategy & ops, management consulting, FP&A, or related analytical roles in B2B SaaS
• Strong command of SaaS pricing best practices across model design, packaging, and monetization strategy
• Ability to build and review financial models, pressure-test assumptions and translate data into business implications
• Clear, structured communicator - able to give direct, constructive feedback to Product Managers and translate pricing concepts into actionable guidance
• Collaborative and direct: confident enough to push back on a PM's thinking constructively, trusted enough to be a genuine partner rather than a blocker
• Proven ability to work effectively with multiple teams, manage competing priorities, and drive alignment across the organization
• Highly organized self-starter; comfortable managing a high-volume workload independently, maintains documentation standards, and drives initiatives to completion without close supervision
• Familiarity with Salesforce and business intelligence platforms; CPQ experience a plus

Preferred

• Experience in SaaS, AI, or Contact Center software strongly preferred
• Familiarity with usage-based, subscription, or outcome-based pricing models
• Knowledge of quote-to-cash processes, billing systems, and contract structures
• Exposure to competitive pricing analysis or willingness-to-pay frameworks
• Background in supporting pricing committees or governance processes

Base Salary Range: $93,000 - $140,000

• Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

• Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• Paid Holidays: Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
• Method of Application: Apply online.
• Application Window: The application window is expected to close at least 7 days from the posting date. The application was posted on 10/4/2026.
• Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

• Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI.
• Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction.
• We foster an inclusive culture where diverse perspectives drive our success and every voice belongs.

Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance.