Principal Associate, Process Manager- Refinance Command Center
- Pay
- $98,900 – $112,900 per year
- Location
- Plano, TX · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Experience
- 3+ years
- Education
- High school diploma or equivalent
- Listed
- 27 days ago
Skills & highlights for this role
- Business Process Management
- Project Management
- Microsoft Office
Also useful
- Lean
- Six Sigma
- Agile
Stated benefits & perks
- Health
About the role
As a Principal Process Manager, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Principal Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.
We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.
General Responsibilities
- Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
- Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives
- Identify and implement process improvements driving issue resolution and risk mitigation activities
- Tracking and resolving process breakdowns
- Understanding customers’ needs of the process and driving process improvements
- Developing and maintaining formal process documentation including procedures and process flow diagrams
- Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
- May lead a team and direct others on projects
Basic Qualifications
- High School Diploma, GED or equivalent certification
- At least 1 year of experience with Microsoft Office or G Suite
- At least 3 years of experience in Business Process Management, Project Management, or Risk Management
Preferred Qualifications
- Bachelor’s Degree or military experience
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification - 1+ years of experience in Compliance or Risk Management - 4+ years of experience in Process Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $98,900 - $112,900 for Principal Process Manager
Pay and benefits
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Equal opportunity and legal notices
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
From Capital One's careers page, first listed on Rolev.ai on October 14, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Principal Associate, Process Manager- Refinance Command Center role at Capital One?
The Principal Associate, Process Manager- Refinance Command Center posting at Capital One states compensation of $98,900 – $112,900 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Capital One's official career site.
Where is the Principal Associate, Process Manager- Refinance Command Center job at Capital One located?
This Principal Associate, Process Manager- Refinance Command Center position at Capital One is located in Plano, TX (On-site). Always check Capital One's application page for specific state eligibility or relocation policies.
What qualifications are required for Principal Associate, Process Manager- Refinance Command Center at Capital One?
For the Principal Associate, Process Manager- Refinance Command Center role, Capital One highlights 3+ years of relevant experience; a high school diploma or equivalent; experience with Business Process Management, Project Management, Microsoft Office. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Principal Associate, Process Manager- Refinance Command Center position at Capital One?
This listing links directly to Capital One's Workday application page. You can apply directly on Capital One's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.