Principal, Chief of Staff & Business Operations, Global Network Delivery

About the role

Amazon Web Services (AWS) is seeking a Principal Chief of Staff & Business Operations Lead for the Global Network Delivery (GND) organization. This is a senior individual contributor role and the strategic partner to the GND Director. You will set direction, not just run process: deciding with leadership what GND should commit to, how it resources those commitments, and how it represents them to VP leadership in AWS Infrastructure Services (AIS).

You will own the org's strategy narrative and goals portfolio, build the headcount and productivity case behind every plan, lead builder sentiment strategy, and connect the work of principals across GND into one coherent picture. You will challenge senior leaders, frame hard tradeoffs, and be measured on business outcomes, not on alignment or document quality.

Key job responsibilities

• Own GND's annual strategy document that sets direction for the business. Synthesize inputs across functions into a small set of bets with clear investment rationale.
• Hold a high bar on goals. Advise leaders on which goals should be up-leveled, down-leveled, added, or cut, identify missing priorities, and push back when goals are too safe or not measurable.
• When resources are constrained, frame the options and make a recommendation on what to fund, delay, or stop, with the data and judgment to defend it.
• Partner across GND to connect efforts that cut across the organization. Merge overlapping work, assign owners to gaps, and give leadership one view of cross-cutting programs.
• Design the leadership team's operating cadence and decision rights so staff time goes to strategy and decisions rather than status.
• Own the HC model behind the annual plan in partnership with Finance and HRBP. Make sure every HC ask is tied to demand, productivity assumptions, and priorities, and is defensible at VP level.
• Set the standard for operating plans, goals, and review mechanisms and make sure review findings feed back into goals and plans. Day-to-day operation of these mechanisms may be delegated.
• Partner with leadership and HRBP on org health, talent processes, and recruiting programs, and raise the bar on the employee experience across GND.

Basic Qualifications

• Bachelor's degree in science, technology, engineering, math, business or equivalent
• 10+ years of program or project management experience
• Experience partnering with executive-level leaders to identifying and solving business issues
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Experience analyzing HR data and translating metrics into actionable workforce strategies
• Experience influencing at all levels within an organization, particularly at the executive level

Preferred Qualifications

• MBA, or 6+ years of in program management, workforce strategy development, or metrics-driven decision making experience
• Experience in data center engineering or operations, or experience in facilities management
• Experience delivering results for large, cross-functional initiatives/projects, or experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits)
• Experience building and effectively executing a strategy from the ground up, including designing roadmaps to drive incremental progress towards long-term vision and goals
• Experience driving employee engagement
• Experience leading time studies, productivity analysis, or operational efficiency programs

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Pay and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, WA, Seattle - 176,900.00 - 239,400.00 USD annually