Principal Coordinator -Time + Labor Specialist

About the role

The Principal Coordinator - Time and Labor Specialist will perform a wide variety of record keeping and processing activities to ensure associates’ time entries are updated in the system and inputs to payroll processing are accurate. They may be asked to support the broader payroll operations function as needed. Performers in this role are expected to work closely with Capital One Associates to answer their pay questions and resolve any issues with a key focus on associate experience.

Responsibilities

• Performs daily tasks related to updating associates’ time entries and processing of time entries.
• Inspects automated system output for errors and makes necessary corrections to time entries in the system.
• Reaches out to associates to ensure their time is entered/ updated in the system before the deadline.
• Assists other Capital One teams as required, to resolve errors and maintain or update accurate information in the payroll system.

Assists the Tier I contact center representatives in handling and following up on inquiries related to time entry:

• Under direction of team lead, provides information in areas where policy, procedure or requirements are unclear
• Handles telephone calls and inquiries requiring detailed knowledge about the time & labor processes
• Provides additional information and guidance to associates with questions concerning their pay
• Performs a variety of regularly scheduled and ad-hoc audits of the time data to maintain compliance with established standards.
• Assists in year-end W2 reporting and preparation.
• Performs other duties as assigned.
• Regular attendance is required to be successful in this role and overtime may be required during critical production periods.

Basic Qualifications/ Experience

• High School Diploma or equivalent
• Experience handling customer inquiries with a focus on associate experience
• 6 months of prior experience working with Google Suite (Gmail, Docs, Sheets and Drive)

Preferred Qualifications/ Experience

• Associate degree
• Professional certification such as FPC or CPP

Benefits

1-2 years of previous accounting/ payroll/ benefits experience:

• Experience with Workday Time Tracking
• Experience with case management systems
• Demonstrated customer service skills, attention to detail and decision-making skills.
• Excellent written and verbal communication
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Richmond, VA: $56,800 - $64,800 for Principal HR Coordinator
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the
• Capital One Careers website
• . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is expected to accept applications for a minimum of 5 business days.
• If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at
• For technical support or questions about Capital One's recruiting process, please send an email to
• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).