Principal - IAM Platform Operations

Position Summary

The Principal, IAM Platform Operations serves as the senior technical and operational authority for Northern Trust's Identity and Access Management (IAM) platforms.

This role is responsible for driving platform stability, operational strategy, service maturity, automation, and technical governance across Identity Governance, Privileged Access Management, Authentication, Authorization, Non-Human Identity, and AI-Agent Identity services.

The Principal partners across Product Management, Engineering, Architecture, Risk, and Technology Operations to ensure IAM services are secure, resilient, scalable, and aligned with enterprise objectives. Based on the IAM operating model, Platform Operations is a dedicated function supporting the broader IAM strategy.

Key Responsibilities

• Serve as the senior technical leader for IAM platform operations and service management.
• Define operational standards, support models, monitoring strategies, and reliability practices across IAM services.
• Lead complex operational initiatives, platform modernization efforts, and service maturity improvements.
• Drive automation, observability, resiliency, and operational excellence across the IAM portfolio.
• Partner with Engineering and Architecture teams on platform design, scalability, recoverability, and production readiness.
• Lead root cause analysis and remediation of significant operational incidents and systemic issues.
• Establish operational metrics, service health reporting, and executive performance dashboards.
• Support regulatory examinations, audits, risk assessments, and control validation activities.
• Provide technical mentorship and thought leadership for Engineers, Leads, and Operations teams.
• Influence strategic roadmap development and investment priorities across the IAM domain.

Required Qualifications

• 10+ years of experience in Identity & Access Management, Cyber Security, or Enterprise Technology.
• Deep expertise in Identity Governance, Privileged Access Management, Authentication, Authorization, Identity Lifecycle Management, and Non-Human Identity.
• Proven experience supporting and optimizing large-scale enterprise IAM platforms.
• Strong understanding of platform operations, service reliability, automation, cloud technologies, and operational resilience.
• Ability to influence technical strategy and drive cross-functional execution across multiple teams.
• Experience supporting highly regulated environments and control-driven organizations.

Preferred Qualifications

• Hands-on expertise with CyberArk, Saviynt, Entra ID, Okta, Ping, ServiceNow, and related IAM technologies.
• Experience with cloud identity platforms, automation frameworks, and operational analytics.
• Knowledge of NIST, COBIT, FFIEC, and industry-standard security control frameworks.
• CISSP, CISM, CyberArk, Saviynt, Microsoft Security, or similar certifications.

Salary Range

$130,530 - 221,920 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.