Principal Product Manager

Mission Summary

Motional is seeking a highly technical and results-oriented Product Manager to define, build, and deliver an exceptional fleet operations ecosystem for our internal fleet operations teams. This role demands a deep understanding of software product development, a passion for user-centric design, and a proven track record of shipping complex, customer-facing and operational technical products.

You will be responsible for the product strategy and execution of Motional's entire fleet operations software tooling. Crucially, you will own Motional's Command Center application which is responsible for all aspects of fleet management. This is a hands-on role requiring close collaboration with engineering, strategy and operations teams.

This role will be expected to travel up to 50% of the time depending on the business purpose and product deliverables.

Key Responsibilities

Overall Fleet Operations Tooling Strategy

• Lead the strategy for unified fleet operations tooling, creating a scalable ecosystem that streamlines vehicle mission management, health monitoring, and customer assistance at every stage of the operational lifecycle.
• Translate insights into clear product requirements and a prioritized backlog that delivers measurable customer and business value.

Command Center Product Ownership

• Lead the product definition and development for our Command Center Fleet operations application, including:
• Config/deployment
• In-facility bring-up and launch
• on-road fleet management
• field support
• Maintenance

Technical Product Management & Delivery

• Author detailed technical product specifications, user stories, and acceptance criteria for engineering teams across customer experience and fleet systems.
• Demonstrate a strong bias for action and a proven ability to drive complex technical projects from concept through launch and iteration in an agile environment.
• Partner closely with software engineering (cloud, embedded, mobile), hardware engineering, AI/ML, and QA teams to ensure features are technically sound, built to specification, and delivered on time.

Data-Driven Iteration & Optimization

• Define and meticulously track key performance indicators (KPIs) related to customer satisfaction, engagement, task success rates, operational efficiency, and overall experience quality.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, HCI/Human Factors, or relevant technical field
• 5+ years of product management experience with a demonstrable strong technical background, specifically focused on customer-facing software products, operational tools, or complex system integrations.
• Proven history of successfully delivering technically challenging products from initial concept through multiple iterations and commercial launch.
• Deep understanding of software development lifecycles, agile methodologies, and modern software architecture (including cloud-based services and distributed systems).
• Experience with Human-Machine Interface (HMI) design, in-vehicle infotainment (IVI) systems, mobile application development (iOS/Android), platform/API integrations, or operational command and control interfaces.
• Exceptional ability to translate customer and operator needs into detailed technical requirements and effectively communicate them to engineering teams.
• Strong analytical and problem-solving skills, with a meticulous attention to detail.

Preferred Qualifications

• Direct experience in the autonomous vehicle, automotive technology, ride-sharing, or logistics/fleet management industries.
• Experience with in-vehicle operating systems (e.g., Android Automotive, QNX), display technologies, and vehicle communication protocols.
• Experience defining, building, and managing APIs for third-party integrations.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and technologies relevant to fleet management and real-time data processing.
• Demonstrated ability to work effectively with both embedded/hardware engineering teams and cloud/mobile software engineering teams.
• A genuine passion for creating innovative, intuitive, and delightful user experiences in emerging technology domains for both end-customers and internal operational users.
• Experience with user research methodologies and usability testing for both consumer-facing and enterprise/operational tools.

What We Offer

• A competitive compensation package, including salary, bonus, and equity.
• A unique opportunity to work on industry-defining technology with a world-class team.
• Comprehensive benefits, including medical, dental, vision, and 401(k).
• A collaborative culture that values innovation, safety, and integrity.
• Significant opportunities for professional growth and development in a fast-moving field.

Salary Range $176,000 - $242,000 USD

Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We're driven by something more.

Our journey is always people first.

We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.

Higher purpose, greater impact.

We're creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it's not only good for our business, it's the right thing to do.

Scale up, not starting up.

Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We're driven to scale; we're moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.

Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia.