Principal Product Manager

About the role

The most impactful digital products in the market today are the direct result of a seamless blend of business strategy, design and technology. Orchestrating this behind-the-scenes integration is a Product Manager, who prioritizes the customer experience from vision to execution and, together with their team, guides all workstreams toward a common vision and plan for delivery. Principal Product Managers are trusted advisors to senior stakeholders and are responsible for understanding their needs, driving commercial results and supporting them on their journey to providing more successful customer experiences.

Role Overview

We are seeking a Technical Product Manager to lead products that help home health, hospice, and other healthcare providers manage the revenue cycle. This role will connect the needs of billing and operations teams with engineering delivery, turning complex payer and workflow requirements into reliable, usable software.

The ideal candidate understands how decisions made during referral intake, eligibility verification, authorization, clinical documentation, and coding affect claims, reimbursement, and cash flow. They can work with technical teams on integrations and data quality while keeping the product focused on measurable customer outcomes.

Key Responsibilities

• Own the product vision, roadmap, and prioritized backlog for revenue cycle capabilities.
• Partner with providers, billing specialists, finance leaders, and operations teams to map workflows and identify delays, manual work, and sources of claim errors.
• Define requirements and acceptance criteria for capabilities such as eligibility verification, payer matching, authorization tracking, charge capture, claims management, denial resolution, payment posting, and reporting.
• Work with engineering and architecture teams on system integrations, data flows, automation, and modernization of existing applications.
• Break complex initiatives into deliverable increments, clarify dependencies, and make informed tradeoffs across value, effort, risk, and timing.
• Collaborate with design and research teams to make complex workflows clear and efficient for frontline users.
• Establish product measures, including clean claim rate, denial rate, days in accounts receivable, first-pass acceptance, reimbursement accuracy, and time spent on manual follow-up.
• Lead discovery, stakeholder reviews, demonstrations, and release planning. Use customer feedback and performance data to refine the roadmap.
• Coordinate with compliance and subject matter experts as payer requirements and healthcare policies change.

Required Qualifications

• 5+ years of product management experience, including significant experience with healthcare software or revenue cycle management.
• Working knowledge of the healthcare revenue cycle, from intake and eligibility through claims, payment, and denial resolution.
• Experience translating operational workflows into product requirements, user stories, acceptance criteria, and measurable outcomes.
• Ability to discuss APIs, integrations, data models, and system dependencies with technical teams.
• Strong stakeholder management skills across clinical, operational, financial, and engineering groups.
• Experience leading product discovery and delivery in an Agile environment.

Preferred Qualifications

• Experience with home health, hospice, post-acute care, or other provider-based healthcare settings.
• Familiarity with payer rules, electronic claims and remittance workflows, and healthcare data exchange.
• Experience modernizing legacy applications or introducing automation into high-volume operational processes.
• Comfort using data and workflow analytics to identify root causes and evaluate product improvements.

What Success Looks Like

• This Product Manager will create a clear, evidence-based roadmap and help teams deliver improvements that reduce manual effort, prevent avoidable denials, accelerate reimbursement, and give providers better visibility into revenue cycle performance.
• Other things to know

Learning & Development

• There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you.
• But we also balance autonomy with the strength of our cultivation culture.
• This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow.
• We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Responsible Use of AI in Recruitment

• At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.
• Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.

• We are committed to fairness and responsible AI.
• We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures.
• We hold our third-party vendors to these same high standards through a rigorous governance process.
• For additional information, please see our full Thoughtworks AI Policy for Recruitment.

Benefits

• The annual salary range posted is subject to many factors and may vary depending on experience, geographic location, job responsibilities, performance, skills and/or training.
• Salary $173,000 - $295,000 USD
• See here our AI policy.