Principal Software Engineer, CoreAI

About the role

Shape the Product Vision: Define and influence the product roadmap by aligning technical strategy with business goals and customer needs. Drive Strategic Clarity: Leverage data-driven insights and competitive intelligence to inform product direction, identify opportunities, and guide decision-making.

Architect for Scale and Sustainability: Design and evolve durable, scalable system architectures that balance long-term maintainability with short-term delivery needs, making thoughtful engineering trade-offs. Foster Engineering Alignment: Work with the engineering teams and partner organizations by driving clarity, alignment, and shared ownership of technical direction.

Deliver Cohesive End-to-End Experiences: Collaborate closely with partner teams—including experience, SDK, and platform groups—to ensure seamless integration and delivery of features across the stack. Build Foundational Capabilities: Contribute to and lead the development of core platform components and reusable building blocks that accelerate team velocity and product innovation.

Champion Customer-Centric Development: Engage directly with customers and product teams to capture feedback, understand demand signals, and refine product messaging—ensuring the voice of the customer shapes product evolution. Lead Live Site Excellence: Drive operational excellence in managing and operating large-scale distributed systems with a high bar for service-level agreements (SLAs).

Lead root cause analyses (RCAs) for key live site incidents and outages, identify systemic improvements, and set high standards for reliability and performance. Bachelor's Degree in Computer Science or related technical field and 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, Python, or equivalent experience.

Master's Degree in Computer Science or related technical field AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 15+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.