Print Production Workflow Coordinator

About the role

The Print Production Workflow Coordinator delivers exceptional client service through the management and execution of print production, reprographics, copy, and office services operations within a professional corporate environment. This individual serves as the primary onsite print production resource, independently managing workflow, prioritizing projects, and ensuring all print and document production requests are completed accurately, efficiently, and within deadline.

This highly visible, client-facing role requires a seasoned print production professional who can work autonomously, maintain strong client relationships, and adapt to evolving office services and hospitality support needs.

Growth Opportunity

This role offers opportunities for professional growth within the broader Williams Lea and RRD network in Boston. Interested team members will have access to mentoring, cross-training, and exposure to additional service lines to expand their skills and career progression opportunities.

Location: Back Bay, Boston, MA

Schedule: 40 hours per week, Monday-Friday 8am-5pm, with a 1-hour lunch break

Work model: Fully onsite

Job Duties

• Serve as the sole onsite print production professional, independently managing daily print, copy, reprographics, and document production operations
• Coordinate and execute high-volume and complex print production requests, ensuring accuracy, quality, and timely delivery
• Assess incoming requests and determine the most effective production methods, equipment, and resources to meet client needs
• Monitor and prioritize workflow to successfully manage multiple projects and competing deadlines
• Conduct quality assurance reviews to ensure all deliverables meet client expectations and established standards
• Build and maintain strong relationships with client stakeholders through professional, responsive, and solution-oriented service
• Read, interpret, and fulfill requests received via email, phone, service tickets, and in-person interactions
• Maintain production equipment, including replenishing paper, toner, and supplies, and coordinating service support when needed
• Maintain required logs, operational reports, and workflow documentation
• Produce required reports on schedule
• Communicate proactively with clients and management regarding project status, priorities, deadlines, and potential issues
• Support office services functions including reception, copy, reprographics, print, scanning, food and beverage and mail services as needed
• Assist with conference room readiness, basic audio/visual setup, room configurations, and meeting support
• Provide hospitality support, including maintenance of pantries, kitchens, and common areas as business needs evolve
• Demonstrate sound judgment and the ability to resolve issues independently, escalating concerns appropriately when necessary
• Adhere to Williams Lea and client site policies, procedures, and service standards
• Use equipment, materials, and supplies in a cost-effective and efficient manner
• Lift and move paper, boxes, and production materials up to 50 lbs. as required
• Train new employees on policies and procedures

Qualifications & Requirements

• High school diploma or equivalent
• Minimum of 3-5 years of experience in print production, reprographics and copy services within a corporate, legal, financial services, or professional services environment
• Strong hands-on experience operating production print and reprographics equipment
• Demonstrated ability to independently manage workflow, prioritize competing requests, and meet tight deadlines with minimal supervision
• Experience handling high-volume print, copy, scanning, binding, finishing, and document production projects
• Basic understanding of conference room support, meeting services, and hospitality functions
• Professional appearance and demeanor with the ability to thrive in a highly visible client-facing environment
• Strong customer service and relationship-building skills
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to handle confidential and sensitive information
• Proven problem-solving abilities and sound decision-making skills
• Intermediate computer skills and proficiency in Microsoft Office
• Self-motivated, dependable, and capable of working independently as the sole onsite resource

Preferred Qualifications

• Experience supporting legal, financial, consulting, or other professional services environments
• Experience working in a standalone onsite print center or independently managed office services operation
• Familiarity with mail services, shipping/receiving, and meeting support services
• Previous exposure to hospitality or workplace services functions

Additional Information

The salary range for this role at the noted RRD location is $20.53 - $28.70 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time.

Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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