Private Event Services Manager

Club Location: Ocotillo Golf Club - Chandler, AZ

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

• Private Event Services Manager
• Location: Ocotillo Golf Club
• Department: Food & Beverage / Catering / Events
• Reports To: Director of Food & Beverage
• Employment Type: Full-Time, Exempt

Position Summary

The Private Event Services Manager is responsible for the successful planning, coordination, and flawless execution of all private events at the Club, including weddings, social functions, member celebrations, corporate outings, golf tournaments, and special club events. This role serves as the primary liaison from contract to completion, ensuring exceptional service delivery, revenue optimization, and unforgettable guest experiences consistent with the Club's brand and hospitality standards.

Key Responsibilities

Event Planning & Client Experience

• Serve as the primary point of contact for clients throughout the entire planning process
• Assist with menu selections, beverage packages, rentals, décor, and layouts
• Coordinate with culinary, banquet, audiovisual, golf operations, and clubhouse departments
• Oversee all timelines, room diagrams, and final confirmations
• Ensure all details are communicated and executed flawlessly

On-Site Event Execution

• Be present at events as required to ensure proper setup, service flow, staffing, and guest satisfaction
• Problem-solve in real time with professionalism and grace
• Act as the lead service ambassador for hosts and VIP guests
• Maintain high standards of appearance, professionalism, and hospitality

Team Leadership & Training

• Partner with Banquet Managers, Service Managers, and Culinary Leadership
• Assist in training banquet staff on service standards and event flow
• Promote a culture of accountability, hospitality, and teamwork

Administrative & Financial Oversight

• Manage event deposits, billing accuracy, and final invoicing
• Forecast labor needs and coordinate staffing with F&B leadership
• Track revenue, cost of sales, and budget performance
• Maintain all event records, timelines, and contracts in the event management system

Member Relations & Club Integration

• Deliver a personalized planning experience for club members and guests
• Support major club events such as tournaments, galas, holiday events, and themed dining
• Actively participate in club culture and member engagement initiatives

Qualifications & Experience

• Minimum 3-5 years of experience in private events, catering sales, banquet management, or hospitality events
• Country club, resort, hotel, or upscale venue experience strongly preferred
• Proven track record in event sales, client experience, and execution excellence
• Strong knowledge of banquet service, food & beverage operations, and event logistics
• Ability to multitask in a high-volume, fast-paced environment
• Exceptional organizational, communication, and interpersonal skills
• Proficiency with event management systems, POS, and Microsoft Office
• Flexible schedule including evenings, weekends, and holidays

Core Competencies

• Hospitality-Driven Leadership
• Revenue-Focused Sales Approach
• Relationship Building
• Attention to Detail
• Service Recovery & Problem Solving
• Time & Priority Management
• Professional Presentation & Communication

Compensation & Benefits

• Performance-based incentive opportunities
• Health, dental, vision, and retirement benefits
• Paid time off & holidays
• Club privileges and dining benefits
• Professional development & growth opportunities

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance