Pro Services Support Technician
- Location
- Eagan, MN
- Listed
- 3 days ago
EcoWater Systems LLC
As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway- you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
General Overview
The Ecowater Systems Pro Services Team is responsible for providing m ulti -channel (phone, email, chat) technical services and support for residential & commercial water treatment systems. This team supports our dealer, wholesale and retail channels. A Pro Services Support Technician assists installers, servicers and end customers with product sizing, quotes and troubleshooting water softeners, filters, and reverse osmosis systems. The Pro Service Support Technician has a broad and in-depth knowledge of problem water and problem water solutions.
Overall Responsibilities
- Provide (phone, email, chat) technical support and troubleshooting, system sizing, product qu o tes/pricing, and solutions to common problem water issues.
- Assist in trouble shooting Wi-fi connected systems
- Track and a lert and assist quality control of issues being reported from consumers, dealers, and wholesalers
- Assist quality control and product development with NEW products being developed. Troubleshoot, report, and follow up on any product concerns
- Provide support for new technicians and customer service representatives
- As s ist in developing knowledge articles related to product support issues and resolutions
Qualifications, Skills, Competencies
- 2+ years water treatment installation and servicing experience preferred or
- 2+ years technical support for in home services (HVAC, Plumbing, Electrical etc.)
- WQA Certification strongly preferred but not required.
- Ability to prioritize and solve problems
- Customer focus - ensures customer satisfaction
- Communication - shares information in an engaging, timely, proficient, and effective way.
- Achievement driver - uses hard work and drive to accomplish quality outcomes; results oriented.
- Strong computer skil ls
Work Environment
Must have the a bility to work shifts between 7:30 am and 5:30 pm CST. Must be able to be in the office at least 4 days a week (Monday, Tuesday, Wednesday, and Thursday).
Travel Requirement
Minimal <10%
Acknowledgement
- This job description describes the general nature and level of work performed by employee assigned to this position.
- It does not state or imply that these are the only duties and responsibilities assigned to the job.
- The employee may be required to perform other job-related duties as requested by management.
- All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability.
Pay Range
25.20 - 30.80
We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
Company Overview
Established in 1925, EcoWater Systems LLC is headquartered in Eagan, MN. The company has two manufacturing facilities and a test engineering facility in northern Mississippi. EcoWater has been owned by Marmon Holdings, Inc. since 1981, and today is one of six companies within their Water group. EcoWater is the world's largest manufacturer of highly engineered, in-home water softening and drinking water solutions.
In North America, there are four channels through which the company goes to market including a dealer business, a retail business, a wholesale/trade business, and an e-commerce/Direct-to-Consumer platform.
Marmon Holdings is a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon's 20,000-plus team members serve diverse industries and markets worldwide in over 20 countries. The 11 groups include Medical, Water, Foodservice Technologies, Retail Solutions, Transportation Products, Rail & Leasing, Electrical, Plumbing & Refrigeration, Metal Services, Industrial Products, & Crane Services.
Equal opportunity and legal notices
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to, and please be sure to include the title and the location of the position for which you are applying.
From Marmon's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Pro Services Support Technician role at Marmon, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
Where is the Pro Services Support Technician job at Marmon located?
This Pro Services Support Technician position at Marmon is located in Eagan, MN. Always check Marmon's application page for specific state eligibility or relocation policies.
How do I apply for the Pro Services Support Technician position at Marmon?
This listing links directly to Marmon's Workday application page. You can apply directly on Marmon's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.