Problem Support Manager
- Location
- Ashburn, VA
- Listed
- Today
About the role
CWS seeks a Problem Support Manager to lead the problem management function for the U.S.
Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract.
The Problem Support Manager leads the Problem Management function, ensuring identification and elimination of root causes impacting network availability.
Duties & Responsibilities
- Conduct root cause analysis (RCA) for recurring incidents.
- Maintain and manage problem records in ServiceNow.
- Identify corrective and preventive actions.
- Provide trend analysis reports to CBP stakeholders.
- Coordinate problem review boards and follow-up activities.
Required Qualifications
- 6+ years of experience in problem or network support management.
- Bachelor's in IT, Engineering, or related field.
- ITIL v3 and CCNA certification.
Preferred Qualifications
- CCNP or CompTIA Network+ certification.
- Experience with Federal ITIL processes.
Place of Performance
- Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
Clearance
- Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Equal opportunity and legal notices
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at
From Computer World Services Corp. (Cws)'s careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Problem Support Manager role at Computer World Services Corp. (Cws), it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
Where is the Problem Support Manager job at Computer World Services Corp. (Cws) located?
This Problem Support Manager position at Computer World Services Corp. (Cws) is located in Ashburn, VA. Always check Computer World Services Corp. (Cws)'s application page for specific state eligibility or relocation policies.
How do I apply for the Problem Support Manager position at Computer World Services Corp. (Cws)?
This listing links directly to Computer World Services Corp. (Cws)'s Lever application page. You can apply directly on Computer World Services Corp. (Cws)'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.