Procedural Scheduling Coordinator

About the role

Embark on a rewarding career with

The Detroit Medical Center (DMC)

. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

Benefit Statement

• At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals.
• That’s why we offer more than a job – we provide a comprehensive benefitpackage that prioritizes your health, professional development, and work-life balance.
• Theavailable plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

The Procedural Scheduling Coordinator is responsible for scheduling patients for a specific department(s).

The position has significant communication requirements with practice offices.

The job requires excellent communication skills to build collegial relationships with physicians, patients and staff.

The position also requires interaction with physician offices to proactively drive business to the hospital.

Responsibilities

• Schedules clinical procedures to promote consistent high-quality clinical care, including scheduling the correct procedure, site and supplies
• Schedules and registers patients via phone interaction to organize, arrange and coordinate patient and facility needs by considering variables as diagnosis, personal resources, equipment needs, patient availability, patient need, duration of treatment, insurance eligibility, safety needs and physician orders
• Communicates with physician offices to proactively manage dedicated time (such as block time), including anticipating scheduling changes such as additional open time (from block time releases, as applicable) or future availability. Promptly informs physician offices of hospital changes
• In the absence of the lead, supervisor or manager, provides oversight for the Scheduling Department
• Partners with facility leadership team to manage capacity utilization. Provides insights and opportunities for enhanced utilization based on day-to-day working and understanding of the procedural schedule

Minimum Qualifications

• High School diploma or equivalent. Bachelor’s degree in a related field preferred.
• Two years of scheduling experience (or related).

Skills Required

• Analytical skills necessary to assess and plan for an optimal surgical schedule, review and verify insurance information, research billing problems and compile data for statistical reporting.
• High level of interpersonal and customer services skills to communicate effectively with various levels of hospital staff, to communicate with diverse populations and to relay sensitive and confidential information to patients, internal staff and a variety of external organizations.
• Ability to manage multiple tasks and organize/prioritize tasks.
• Manual dexterity and visual acuity necessary to operate hospital computerized scheduling system.
• Proficient typing, word processing and PC application skills.
• Knowledge of computer applications, medical/surgical terminology, procedure codes and diagnosis codes.

Facility Description

The Detroit Medical Center (DMC) is a nationally recognized health care system that serves patients and families throughout Michigan and beyond. A premier healthcare resource, our mission is to help people live happier, healthier lives. The hospitals of the Detroit Medical Center are the Children's Hospital of Michigan, Detroit Receiving Hospital, Harper University Hospital, Hutzel Women's Hospital, the DMC Heart Hospital, Huron Valley-Sinai Hospital, the Rehabilitation Institute of Michigan and Sinai-Grace Hospital.

DMC's 150-year legacy of medical excellence and service provides patients and families world-class care in cardiovascular health, women's services, neurosciences, stroke treatment, orthopedics, pediatrics, rehabilitation, organ transplant and other general and specialty services.

DMC is a key partner in Detroit's resurgence, which continues to draw national and international attention. A dedicated corporate citizen with strong community ties, DMC is one of the largest and most diverse employers in Southeast Michigan

Job

• Non-Clinical/Administrative
• Primary Location: MI-Detroit
• Hospital/Facility: Detroit Medical Center Shared Services
• Job Type: Full-time
• Shift Type: Days

Committed to Diversity and Inclusion

At Tenet, we believe in a diverse and inclusive environment, one that is grounded in our dedication to the health and well-being of all people. Respecting, nurturing and encouraging diversity of thought, background and experience contribute to positive work environments that result in exceptional patient care. We embrace diversity because it's our culture, and because it's the right thing to do.