Process Improvement Consultant

About the role

Department: Quality & Process Improvement

General Description

The Process Improvement Consultant I supports improvement initiatives by assisting with data collection, workflow analysis, and structured process improvement activities. This role focuses on building foundational process improvement capability and supporting small-scale improvement projects under guidance. The Consultant I works collaboratively with clinical, operational, and administrative teams to identify inefficiencies, support implementation of evidence-based improvements, and contribute to improved patient care quality, safety, and operational efficiency.

Essential Responsibilities

Responsibilities listed in this section are core to the position and encompass all organization facilities, to include outlying Ambulatory Clinics. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Conducts workflow observations and initial process mapping to document current-state workflows.
• Assists in developing value stream maps and identifying waste, variation, and inefficiencies.
• Collects, validates, and analyzes data to support assigned improvement initiatives.
• Supports small-scale improvement projects with defined scope and guidance from senior consultants.
• Develops basic dashboards, run charts, and visual displays to support project performance monitoring.
• Assists with tracking improvement project metrics and documenting progress.
• Supports development and documentation of standard work and process changes.
• Assists with implementation of redesigned processes and monitors early adoption.
• Participates in cross-functional improvement teams to support implementation of best practices.
• Prepares summaries of findings and communicates project updates to improvement teams.
• Supports training and orientation activities related to basic process improvement methodologies.

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications

• Education: Bachelor's degree in Healthcare Administration, Nursing, Business, Industrial Engineering, or related field required.
• Experience: No experience required.
• License(s)/Certification(s)/Registration(s) Required: None required.

Knowledge, Skills and Abilities

• Basic data analytics and visualization skills
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Strong communication and facilitation skills
• Microsoft Office skills with heavy emphasis in MS Excel, Word, PowerPoint as well as Visio

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