Process Improvement Consultant-Financial Services Facility Construction Program

About the Role

Turner & Townsend is seeking an experienced Process Improvement Consultant to support operational excellence and business transformation initiatives for a financial services client's facility construction programs and projects. The successful candidate will work with stakeholders to identify improvement opportunities, optimize processes, enhance performance, and drive sustainable business outcomes.

The ideal candidate will possess strong analytical, problem-solving, and stakeholder management skills, with experience evaluating processes, implementing improvements, and supporting organizational change. Experience in construction project management within financial services is strongly recommended. This role requires collaboration across multidisciplinary teams to deliver efficient, scalable, and data-driven solutions that align with client and business objectives.

What you'll do

• Analyze current business processes and identify opportunities for operational improvement and efficiency.
• Facilitate process mapping, workflow analysis and improvement workshops.
• Develop and implement process improvement initiatives aligned with business objectives.
• Partner with stakeholders to gather requirements, evaluate solutions, and drive adoption of new processes.
• Monitor performance metrics and KPIs to measure improvement effectiveness and benefits realization.
• Support business transformation, continuous improvement, and organizational change initiatives.
• Prepare process documentation, recommendations, reports, and executive presentations.
• Identify risks, inefficiencies, and optimization opportunities across business operations.
• Collaborate with cross-functional teams to standardize processes and promote best practices.
• Contribute to knowledge sharing, lessons learned, and continuous improvement programs.

What You'll Need

• Bachelor's degree in Business, Operations Management, Project Management, or a related field.
• 5+ years of experience in process improvement, business analysis, operational excellence, or consulting.
• Experience with construction project management programs. Experience with financial services client facility construction desired.
• Experience with process mapping, workflow optimization, and continuous improvement methodologies.
• Thorough knowledge of the project management lifecycle for commercial real estate.
• Knowledge of Lean, Six Sigma, Kaizen, or other process improvement frameworks preferred.
• Strong analytical, problem-solving, and data interpretation skills.
• Excellent communication, facilitation, and stakeholder management abilities.
• Experience supporting business transformation and change initiatives.
• Proficiency with Microsoft Office Suite and Visio are required.
• Ability to manage multiple priorities in a fast-paced, client-facing environment.
• Lean Six Sigma Green Belt, Black Belt, PMP, or equivalent certification preferred.

Additional Information

• *SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
• *On-site presence and requirements may change depending on our client's needs*
• Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
• We want our people to succeed both in work and life. To support this, we promote a healthy, productive, and flexible working environment that respects work-life balance.
• All your information will be kept confidential according to EEO guidelines.

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