Processing Development Manager (Internal Applicants Only)

About the role

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade

• Serve the American Dream Through Attainable Home Ownership.
• *Internal Applicants Only*
• *Hybrid, in office 2x/month in Mckinney, TX, or Chandler, AZ*

Position Overview

As the Processing Development Manager, you lead our entire team of Jr. Processors and Processing Assistants. This is our seeding ground and a critical management role on the team. The assistants you manage are our bench. They should be hungry, and ready to learn, and many hold two- or four-year degrees and want a real career.

Your job is to continue the training of these team members after they exit initial training, and find the gaps in each person, and figure out how to get them to the next step. Your success is determined by how well your team does and how prepared they are to be promoted to the processing or other roles. Additionally, you will be expected to integrate offshore team members into your team successfully.

You report to the Director of Processing. Your assistants sit on your team, not under individual processors, which means everyone gets the same standardized training and the same chance to grow no matter who they support. You know this role is working when your people are getting promoted out of your department and into processing and other roles across the company.

Key Responsibilities

Growing and Developing the Bench

• Build and run phased training program that takes assistants from entry level tasks to advanced tasks to covering pipelines while processors are out to full processing proficiency
• Ensure all assistants and Jr Processors can complete all tasks across all channels proficiently
• Source and interview strong talent, eager to grow, and create a path for them.
• Identify low performers early and address it quickly
• Train on all aspects of supporting a processor, track their progress, and certify them as they are signed off on each group of tasks using a scorecard
• Identify gaps and build a clear plan to close them and move each person to the next step.
• Build the assistant team into a shared resource so work is balanced across the group instead of stuck with whoever supports a given processor.
• Create job aids and other resources used by the team to help do their job

Leadership and Standards

• Ensure team members are meeting minimum requirements and actively balance the workload to maintain company SLAs and turn times
• Introduce ways to integrate off shoring talent into the team and tasks
• Lead the Processing Assistant Team Lead, who covers pipelines and serves as the first point of contact for the assistants.
• Run meetings and hold regular one on ones with team members, constantly providing feedback, and EOY reviews
• Be comfortable having direct conversations, including hiring, coaching, and letting people go when needed.
• Partner closely with the Processing Managers and the Training Team so what assistants learn lines up with what processors actually need.

Minimum Requirements

• Minimum 3 years of mortgage loan processing experience
• Evidence of being a top performer in current role
• A strong understanding of both what a processing assistant does and what a loan processor does, so you can train toward the next step.
• A genuine desire to develop people and get them promoted.
• Comfortable having hard conversations and holding people accountable
• Top notch quality in your own work, since you set the standard others learn from.
• Recent working knowledge of Encompass
• Strong organization, communication, and the ability to manage many people and priorities at once.
• Note: External candidate must bring management experience

Bonus Skills

• Manufactured Housing knowledge a plus
• Training experience a plus
• Experience with Encompass Task-Based Workflow a plus