Product Advisor - Decorative Plumbing & Appliances

Position Summary

The Product Advisor (Decorative Plumbing & Appliances) is responsible for guiding design center clients through decorative plumbing and appliance selections with confidence, precision and a strong understanding of functional requirements and design intent. This role is critical in delivering an exceptional showroom experience, ensuring decorative plumbing and appliance selections are compatible, complete, accurately documented, and initiating the quote process with speed and clarity.

Product Advisors work across multiple product categories, with a core emphasis on decorative plumbing and appliances and partner closely with Design Center Coordinators, Project Coordinators, and Outside Sales to drive conversion and client satisfaction.

Key Responsibilities

Product Expertise & Client Consultation

• Lead in-depth consultations focused on all CR brands of decorative plumbing fixtures and appliances
• Translate design intent and guide clients in product selections that align with project scope, budget, construction constraints and ideal performance
• Identify opportunities to upsell within plumbing and appliances and recommend complementary products

CRM & Quote Management

• Accurately record all plumbing and appliance-related selections in CRM
• Prepare estimates and hard quotes for decorative plumbing and appliances
• Submit complete, clearly documented selections to Outside Sales for complex quote support
• Deliver all applicable quotes within 48 hours of the client visit

Collaboration & Client Flow

• Partner with Design Center Coordinators to manage the client showroom journey and ensure clear handoffs between design, decorative plumbing, and appliance conversations
• Support Project Coordinators with cross category recommendations

Sales Support & Upselling

• Proactively identify opportunities to upgrade selections
• Ensure selections align with client preferences and needs
• Reinforce the value of product selections through education and confidence-building
• Support the broader sales team in driving conversion and delivering a high-quality client experience

Success Expectations

• Client Confidence & Satisfaction: Clients feel informed, confident, and supported in decorative plumbing and appliance-related selections.
• Speed & Accuracy: Estimates and quotes are delivered within 48 hours when applicable; CRM records are complete, precise, and install-ready.
• Expert Plumbing and Appliance Guidance: Advisors demonstrate mastery of decorative plumbing systems and appliances, compatibility, and end user application - not just aesthetics.
• Cross Functional Collaboration: Clear, seamless communication with Design Center Coordinators, Project Coordinators, and Outside Sales.
• Results: Strong conversion from selection to quote, information provided to the client is accurate and free from missing or incorrect information, and positive feedback from clients and internal partners.

Qualifications

• Candidates must have a minimum of two years in decorative plumbing sales experience or five plus years whole home interior finish selection experience.
• #CRSales

Benefits

• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• Voluntary Short-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to speak or hear.
• The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/expected Hours of Work

This is a full-time position that requires overtime as business needs dictate.

Other Duties

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.