Product & Veterinary Support Veterinary Technician

Functions, Duties, Tasks

• Prioritize customer availability via telephone, maintaining an attitude of exceptional customer service in all aspects of job execution.
• Investigate and record detailed information regarding potential Adverse Drug Events (ADEs) and Product Quality Complaints (PQCs).
• Maintain a high level of technical proficiency in Elanco products and veterinary technician standards by leveraging clinical experience and participating in continuous training.
• Ensure strict adherence to all regulatory, quality, and compliance requirements and deadlines related to product support investigations.
• Collaborate effectively with both internal and external customers to deliver solutions and support.

Minimum Qualification

• High school diploma
• A minimum of two years of clinical experience as a veterinary technician in private, corporate, or academic veterinary medicine.
• Documented Veterinary Technician licensure (RVT/LVT/CVT) in one or more U.S. states is required.

Additional Preferences

• AA degree in Biologics/Life Sciences or equivalent preferred.
• A degree from an accredited veterinary technician school is preferred but not required.
• Additional clinical experience totaling five years or more is preferred.
• Previous experience as a technical support resource within a regulated veterinary call center environment is highly preferred.
• Considers customer service and regulatory compliance as top priorities and able to execute top tier service in support of both.
• Excellent communication and organizational skills, including basic conflict resolution with customers.
• Proficient with basic computer programs (ex. MS Word, Excel, PowerPoint) and ability to perform data capture within a validated database.
• Effective time management skills with the ability to establish and meet project deadlines.

• Other Information: Location: Hybrid - Indianapolis, IN - Global HQ
• Travel: 10% including some overnight

• Don't meet every single requirement?
• Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification.
• At Elanco we are dedicated to building a diverse and inclusive work environment.
• If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply.
• You may be the right candidate for this role or other roles!

#LI-TM2

Elanco Benefits and Perks

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:

• Multiple relocation packages
• 8-week parental leave
• 9 Employee Resource Groups
• Annual bonus offering
• Flexible work arrangements
• Up to 6% 401K matching

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.