Product Deployment & Operations

About the Role

• You will own customer deployments from kickoff through successful activation.
• You will work directly with agency owners, administrators, schedulers, and operators to understand how their business works, map their workflows, train their teams, identify blockers, and drive them to meaningful usage of Phoebe.
• This is a customer-facing strategy and operations role at the center of how Phoebe scales. You will sit at the intersection of implementation, customer operations, product feedback, and company-building.
• The goal is simple: help customers get live, get value, and make every deployment faster, cleaner, and more repeatable than the last.

What You’ll Do

• Own end-to-end deployment for new Phoebe customers, from kickoff through successful launch
• Lead customer onboarding with clear agendas, structured follow-up, and strong command of next steps
• Work directly with agency operators to understand scheduling workflows, communication patterns, systems, pain points, and operational blockers
• Train agency owners, administrators, schedulers, and operators on how to use Phoebe in their day-to-day workflows
• Drive customers toward meaningful activation by ensuring Phoebe is used for real operational work
• Track launch readiness, open blockers, customer risks, and adoption signals
• Partner closely with Product, Engineering, Sales, and Support to troubleshoot issues and resolve customer blockers
• Translate repeated customer issues into product feedback, internal process changes, documentation, and playbooks
• Use customer data, usage signals, and qualitative feedback to identify risk and prioritize interventions
• Identify opportunities to automate, standardize, and improve the deployment process
• Help define what excellent customer deployment looks like at Phoebe

What You’ll Need

• 1-5 years of experience in consulting, banking, operations, technical implementation, or another high-intensity environment
• Strong ownership and urgency; you follow through without needing to be chased
• Ability to understand messy operational workflows quickly and turn them into clear plans
• Strong customer presence; you can lead structured calls, set expectations, and handle objections
• Excellent written communication; you can turn messy conversations into useful docs, checklists, and internal updates
• Comfort working cross-functionally with Product and Engineering to troubleshoot issues and improve the product
• Data-informed mindset; you can use usage signals, customer feedback, and operational patterns to assess risk
• High adaptability and comfort navigating ambiguity in an early-stage company
• Willingness to get in the weeds while also improving the system

Who You Are

You are a strong fit if you

• Like messy, high-context work
• Enjoy talking to customers and understanding how their businesses actually operate
• Can manage many open loops without dropping balls
• Are practical, organized, and action-oriented
• Can move between customer calls, internal docs, product feedback, and operational follow-up
• Want to build a function, not just fill a seat
• Are energized by turning chaos into systems