Product Design Lead, Workforce Management

About the role

Nearly half of the U.S. workforce is hourly: healthcare workers, retail associates, manufacturing teams, restaurant staff, and more. These are the people who keep the world running, and serving them is one of Rippling's largest and most important bets.

Rippling's Time products-Scheduling, Time Tracking, and Time Off-allow employees to know when they work, record their hours accurately, get paid fairly, and ultimately trust their employers. The success of Time products is directly correlated to employee satisfaction and customers' bottom line. Tens of thousands of customers already use these products, and we have ambitious plans to reach more through product-led growth.

As the design lead for Acquisition & Platform, you'll shape how customers get started with the Time suite, immediately experience its value, and become paying customers. You'll also own the shared experiences that make the suite work as one: settings, policies, overviews, and workflows that span products. Together, these areas define how customers get from onboarding to confidently running their hourly workforce on Rippling.

AI is transforming how admins run their businesses more efficiently-for instance, Rippling's Scheduling Agent can help a manager fill an entire schedule automatically. You'll help customers achieve successful outcomes with AI from day one and establish patterns that make those successes repeatable, giving them a reason to bring more of their operations onto Rippling.

What you will do

• Lead design across onboarding, activation, adoption, and conversion for the Time suite, helping customers move from initial setup to ongoing engagement.
• Shape what great product-led growth looks like at Rippling by establishing patterns, flows, and quality benchmarks that help strengthen Rippling's growth flywheel.
• Partner with cross-functional teams to define success, identify customer friction, and test improvements that drive measurable outcomes.
• Get close to customers to understand how they onboard employees, configure policies, and run hourly teams.
• Design shared surfaces-including settings, policies, overviews, and cross-product workflows-that give customers visibility and control across the Time suite.
• Establish interaction patterns and quality standards across Time products, working with other designers to create a coherent experience that scales with Rippling's broader platform.
• Help customers discover, adopt, and confidently use AI capabilities within the Time suite, with clear ways to understand results and guide consequential actions.
• Use AI to investigate problems spaces, sharpen requirements, explore edge cases, and pressure-test solutions.
• Build working prototypes with AI-assisted tools to test realistic interactions and inform what ships.

What you will need

• 8+ years of end-to-end product design experience, with a portfolio demonstrating strong systems thinking and delivery of complex products.
• Experience improving onboarding, activation, adoption, or conversion, with evidence of how your design decisions affected customer behavior and business outcomes.
• The ability to connect individual customer journeys with shared product capabilities, simplifying immediate tasks while building patterns that work across a suite.
• Strong interaction and visual craft, with the judgment to make complex workflows clear and approachable.
• A deep customer focus and the curiosity to understand operational details, business constraints, and the needs of different users.
• Active use of LLMs and comfort with AI-assisted prototyping tools such as Cursor or Claude Code.
• The ability to set direction in ambiguous problem spaces, communicate decisions clearly, and influence partners across teams.
• Experience with B2B software, workforce management, or products where the buyer and daily user have different needs is a plus.

Additional Information

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

Pay and benefits

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.