Product Education Manager

About the role

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI.

With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected.

Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

The Product Education Manager is responsible for delivering impactful and engaging training to ensure customers are equipped to adopt and maximize the value of Entrata’s platform. This role plays a key part in enhancing the customer experience, building advocacy, and driving platform adoption through expert-level instruction and training. Working collaboratively within the Product Education team, the role requires creativity, clear communication, and a commitment to continuous improvement in educational delivery.

*Note: If located in Utah, this would be a hybrid role.

Responsibilities

• Design and deliver customized training programs tailored to the unique needs of customers.
• Conduct instructor-led training sessions in both virtual and in-person environments for end-users, partners, and internal stakeholders.
• Develop subject matter expertise across all Entrata products and services to ensure accurate and effective knowledge transfer.
• Present technical information in an accessible and engaging manner suitable for a wide variety of user profiles.
• Lead live training sessions at company-hosted events, including presentations to large audiences.
• Independently manage curriculum development, content updates, and logistical execution of training initiatives.
• Maintain high performance by meeting deadlines and key performance indicators.
• Promote open, empathetic communication and collaboration with clients and colleagues to identify and solve challenges.

Essential Functions

• Deliver live and virtual training sessions effectively.
• Travel domestically up to 50% with potential for international travel.
• Develop and maintain training content and curriculum independently.
• Communicate complex product features in a clear and engaging manner.
• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
• Maintain professional interaction with internal and external stakeholders
• Ability to work in a fast-paced and high-stress environment

Minimum Qualifications/Skills

• Minimum of 2 years of experience in software or sales training.
• Strong time management and organizational skills.
• Ability to communicate effectively across various audiences and learning styles.
• High emotional intelligence and ability to collaborate in team environments.

Education and Experience Requirements

• Bachelor's degree in Education, Business, Communications, or a related field preferred.
• Experience in the multi-family industry preferred.
• Familiarity with adult learning principles and instructional best practices.

AI & Operational Fluency

• AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
• Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
• Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
• Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

• #LI-HB2
• #LI-Remote

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
• Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
• HSA/FSA options and employer-paid disability benefits provided for eligible employees.
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
• Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
• Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
• Bi-annual swag drops for employees
• Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.
• It’s a great place to work! Will you join us?