Product Installation Engineer BBP - Extensive 90% + Travel Required

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.

The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

• (Installation)
• Exercise independent judgement within broadly defined practices and policies in selecting unique methods, techniques and evaluation criteria in obtaining results.
• Work with service engineer from Tier1/Tier 2, to oversee the whole deliverables and process.
• (Tech Problem Solving)
• Lead to evaluate, analyze, diagnose and troubleshoot technical equipment problems related to installation.
• Lead the end-to-end troubleshooting and repair of complex system-level problems, orchestrating collaboration with factory experts to proactively resolve issues and drive system root cause rectification.
• Work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Identifies and creates BPs (Best Known Practices) and BKMs (Best Know Method).
• Lead install escalations and drive creation and execution of POAs for complex issues.
• (Reporting) Prepare field service reports and daily passdowns on Installation progress and non-conformances ensuring consistency and accuracy. Drive post-activity Quality Feedback Report by implementing BKMs (Best-Known Method).
• (Mentoring) Mentor junior engineers. Provide guidance and technical assistance at customer sites. Develop complex POAs (Plan Of Action) for unique issues. Provide phone, email, and on-site support and attend technical call for other PIEs.
• (Upgrade & Relocation)
• Perform model change upgrades to fielded systems independently.
• Identify and develop new process and procedures for installation and upgrade working directly with PLC/NPI engineers. Lead involvement in new product development and pre-release testing.
• (Travel) Establish and maintain readiness for obtaining all necessary international travel documents and managing personal lives to support extended travel assignments. Provide guidance on managing personal finance to prevent disruption to scheduled activities and promote operationally continuity.
• (Training) Provide OJT, coaching, and mentoring to all junior engineers. Share BKM, Best practice, and knowledge.

Minimum Qualifications

Doctorate (Academic) Degree and related work experience of 5 years; Master's Level Degree and related work experience of 8 years; Bachelor's Level Degree and related work experience of 12 years

Base Pay Range

$45.92 - $78.08 Per Hour

Primary Location: USA-AZ-Chandler-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.

We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA.

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