Product Manager - Agent Trust

About the role

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life.

We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe.

Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

Responsibilities

• Own the vision, strategy, roadmap, and OKRs for Agent Trust. Decide what Plaid offers, to whom, and how it is packaged and priced.
• Define how Plaid identifies agents, verifies the humans behind them, and evaluates what they are allowed to do, for new accounts and existing ones.
• Connect Agent Trust to portable identity, reusable KYC, and consumer permission management, with the product teams that own those surfaces.
• Work directly with financial institutions and Plaid customers as the product expert: discovery, design partnerships, and GTM enablement.
• Represent Plaid’s product requirements in the industry groups and protocol working groups writing the specs for agent identity and authorization, with Partnerships and Legal.
• Partner with data science and engineering on what the product needs: signals, labels, success metrics, and the requirements that tie them together.

Qualifications

• 4+ years of product management or equivalent product ownership, with meaningful time in fraud, identity, authentication, or payments risk
• Hands-on depth in identity and authorization protocols (OAuth 2.x and OIDC, FIDO and WebAuthn, FDX or Open Banking consent), or in bot, device, and agent detection systems
• Track record of growing a new product line, from early design partners and first customers to repeatable sales
• Experience building with and selling to enterprise customers or financial institutions
• Clear writing, and the ability to translate between protocol engineers, data scientists, GTM, and executives

Additional information

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.