Product Manager

The Role

This is a customer-facing role for a deeply technical product manager.

You'll spend most of your time with our most important customers and strategic projects. You'll go into a customer's environment, understand their data, models and workflows, and design the solution that gets them to production on Fireworks.

You'll be equally at home in a technical deep dive with a customer's ML engineers and in a meeting with their executives. You'll own outcomes: a customer's success, a new use case, or a high-priority strategic project from start to finish.

What You'll Do

Customer Engagements

• Work directly with customers, from fast-moving AI startups to large enterprises, to find their highest-value use cases.
• Map each customer's environment: data, existing models, latency and cost needs, and infrastructure.
• Design and propose tailored solutions and proofs of concept that show the value of Fireworks in real customer environments.
• Lead technical onboarding and implementation, including fine-tuning workflows, latency benchmarks, API integration and cost modeling.
• Act as a trusted technical advisor, helping customers shape their AI strategy on Fireworks.
• Turn early interest into long-term usage and expansion.

Strategic Projects

• Own strategic customer engagements end to end, from first conversation to long-term success.
• Run high-priority, cross-functional initiatives, such as partnerships and model launches.
• Create new go-to-market motions and repeatable playbooks so one customer's success becomes many.
• Build the business case and help close and grow key accounts with our sales team.

Working Across Fireworks

• Partner closely with engineering, research, applied ML, sales and field engineering.
• Share what you learn from customers with our engineering and research teams.
• Explain complex technical trade-offs clearly to any audience.

Minimum Requirements

• Technical degree in Computer Science, Electrical Engineering or a similar field.
• Prior experience in software engineering or another technical role before moving into product management.
• Product management experience.
• Previous customer-facing experience, working directly with external customers and clients.
• Strong, practical fluency with LLMs: inference, fine-tuning, evals and agents, and how they connect to latency, quality and cost in production.
• Credible with both a customer's engineers and their executives.
• Focus on outcomes, comfort with ambiguity, and fast context-switching.
• Deep hunger and motivation. This isn't a 9-to-5 job, and you'll be expected to step up during “wartime” periods.

Preferred Qualifications

• Experience in forward deployed, solutions engineering or customer-embedded technical roles.
• Engineering management experience.
• You've personally built on an LLM API or trained or fine-tuned a model.
• Partnership or strategic customer work at a technical company.
• Early startup or founding experience.

Why Fireworks?

• Solve Hard Problems: Tackle challenges at the forefront of AI infrastructure, from low-latency inference to scalable model serving.
• Build What’s Next: Work with bleeding-edge technology that impacts how businesses and developers harness AI globally.
• Ownership & Impact: Join a fast-growing, passionate team where your work directly shapes the future of AI-no bureaucracy, just results.
• Learn from the Best: Collaborate with world-class engineers and AI researchers who thrive on curiosity and innovation.

Additional information

Fireworks AI is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all innovators.