Product Manager

AI is part of how we work

Human judgment, expertise, and creativity remain essential and are amplified by AI. We expect everyone in this role to use AI thoughtfully and proactively to accelerate their performance, improve the quality of their work, and explore new possibilities. We are looking for people who are curious, adaptable, and excited to help shape an AI-enabled culture that delivers better outcomes for our customers and our company.

Job brief

We are looking for an experienced and results-oriented Product Manager to lead and execute end-to-end product feature strategies across all platforms. In this role, you will bridge the gap between business objectives, customer needs, and technical execution, owning features throughout the entire product lifecycle from discovery to launch. You will champion user-centered design, facilitate agile workflows, and leverage quantitative and qualitative data to optimize product performance and maximize customer value.

The impact you'll make

• Lead and manage overall product strategies for one or multiple product features across all platforms
• Develop and execute a product roadmap of feature(s) that align with business goals and market needs
• Collaborate with engineering, design, sales, customer success, and other teams to define product requirements and specifications.
• Lead the product development lifecycle, from ideation to launch, ensuring timely and high-quality delivery, including requirement gathering and agile ceremonies to complete new developments or solve bugs
• Develop detailed user personas and use cases to guide product development.
• Gather and analyze customer feedback, market trends, and competitive landscape to develop recommendations for changes to improve the performance of the features/product.
• Monitor product/feature performance, analyzing data, and making strategic decisions to optimize user satisfaction and business outcomes. Use data to identify areas for improvement and inform future product decisions.
• Communicate product plans, progress, and outcomes to stakeholders across the organization. Produce performance reporting including reports and readouts to senior product team members and leadership.
• Other duties as assigned.

What you've accomplished

• Bachelor's degree or commensurate experience
• 3+ years of experience in product management or a related field, with Aviation domain knowledge preferred
• Proven track record of managing all aspects of a successful product throughout its lifecycle from product discovery and definition, roadmapping, prioritization, and product launch processes
• Proven experience with software development methodologies (Agile, Scrum, etc.), and the ability to communicate effectively with engineering teams
• Strong ability to analyze complex situations, identify root causes of issues, evaluate potential solutions, and make data-driven decisions
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams, including marketing, design, engineering, sales, and customer support. Excellent written and verbal communication abilities are essential for conveying ideas, requirements, and updates
• Proficiency in product management tools (e.g., JIRA, Trello) and data analysis tools (e.g., Excel, Google Analytics).
• Ability to navigate change, prioritize tasks, manage multiple projects simultaneously, learn from failures, and adapt quickly in a fast-paced environment
• Passion for creating innovative products and delivering exceptional customer experiences.
• Understanding of UX best practices and usability testing methods to create user-centered products that meet customer needs and expectations

Pay and benefits

The base salary offered will take into account internal equity and may vary depending on the candidate's geographic region of work premises, job-related knowledge, skills, and experience, among other factors

TWCo Benefits/Perks

• Flexible Time Off program
• Hybrid work model
• Variety of medical insurance options including a $0 cost premium employee coverage
• Benefits effective day 1 of employment include competitive 401K match with no vesting requirement, national health, dental, and vision plans
• Progressive family plan benefits
• An opportunity to work for a global and industry-leading technology company
• Impactful work in a collaborative environment