Product Manager, Business Systems

About the Role

Charlie Health is seeking a Manager, Business Systems to own and evolve the core operating systems that power our admissions, scheduling, clinical access, and revenue workflows. You will be responsible for architecting, governing, and continuously improving the logic that defines how our business actually runs, using Salesforce as the backbone of our operational nervous system.

You will partner closely with Operations, Clinical, Revenue Cycle, Data, and Engineering leaders to design deterministic, scalable systems that improve access to care, increase throughput, and protect revenue and compliance at scale.

This role will report through Charlie Health's Product Management team and is ideal for someone from a Strategy & Operations, BizOps, RevOps, or consulting background who wants to move from analysis and recommendations into true systems ownership, with a path towards Product Management.

We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Own the architecture, governance, and roadmap for Charlie Health's Salesforce-based operating systems
• Translate real-world operational workflows into scalable, deterministic system logic
• Design routing, automation, case management, and capacity allocation frameworks that directly impact access to care, revenue capture, and compliance
• Partner with Operations, Clinical, Admissions, Scheduling, and RCM teams to identify bottlenecks and convert them into system-level solutions
• Define and enforce schema design, automation standards, and change-control governance
• Build economic and throughput models to inform prioritization and system design
• Lead cross-functional initiatives that improve funnel performance, reduce operational friction, and increase scalability
• Partner with Salesforce Admins and Engineers to deliver clean, auditable, maintainable systems
• Serve as the single owner responsible for the quality, integrity, and evolution of Charlie Health's operational systems

Requirements

• 2+ years of experience in Strategy & Operations, Management Consulting, BizOps, RevOps, GTM Ops, Analytics, or related roles
• Strong analytical and modeling skills (SQL / Excel / Sheets / BI tools)
• Experience translating complex operational workflows into system logic
• Familiarity with CRM, workflow automation, or revenue operations systems (Salesforce strongly preferred)
• Ability to think in constraints, throughput, and operating models
• Excellent cross-functional communication and stakeholder management skills
• Comfortable owning high-impact systems in a fast-growing environment
• Work authorized in the United States and native or bilingual English proficiency
• Familiarity with cloud-based collaboration tools (Google Suite, Slack, Zoom, Salesforce)
• Must be willing to work in-person 4 days per week in our office in Union Square, NY.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $125,000 and $200,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus of 10%. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID