Product Manager (Owner Experiences)

About the role

We’re looking for an experienced Product Manager who’s passionate about the restaurant industry and motivated to build innovative, high-impact products for the 15 million people who live and work in it. This role owns the Merchant Dashboard-the central control center where restaurant operators manage their business within SpotOn.

You will define how merchants navigate, configure, monitor, and grow their business across the software suite. The Dashboard is the primary entry point into the ecosystem, surfacing settings, reports, alerts, insights, and growth opportunities. This PM will shape the information architecture, interaction patterns, personalization, and monetization surfaces that power daily operator workflows.

You’ll collaborate closely with Engineering, Design, Marketing, Data Science, and GTM teams to turn that vision into reality.

You will

• Be an integral part of defining the product strategy for SpotOn restaurant software suite.
• Own and manage the product roadmap-making thoughtful, data-informed trade-offs based on customer needs, market dynamics, and business priorities.
• Bring an innovative mindset to product design and vision, challenging assumptions and looking for bold ways to solve customer problems.
• Partner closely with cross-functional teams-including Engineering, Design, Marketing, Data Science, Ops and GTM-to gather input, align priorities, and deliver impactful solutions.
• Analyze market trends, customer feedback, competitive offerings, and emerging technologies to identify opportunities that drive differentiation and sustained growth.
• Lead a continuous cycle of experimentation, learning, and iteration, using insights and data to guide product decisions.
• Cultivate strong relationships with internal stakeholders and external partners, acting as the product’s advocate and voice of the customer.
• Collaborate with other stakeholders, such as product marketing, on the creation of positioning for your products.

Qualifications

• 4+ years of relevant product management experience or equivalent, preferably with restaurant or hospitality software
• Deep understanding of the product development lifecycle, with a proven ability to deliver intuitive, high-quality products that scale across multiple platforms
• Technically fluent-you can engage effectively with engineers, understand APIs and systems architecture at a high level, and are comfortable discussing trade-offs in implementation.
• A metrics-driven work style that leverages data to make informed decisions.
• Exceptional communication skills, with the ability to clearly articulate product vision, rationale, and tradeoffs to cross-functional teams and stakeholders.
• Ability to put yourself in the customer’s shoes to understand their needs and how they interact with our products.
• Ability to make decisions with imperfect information, know how to lead without authority, and be comfortable managing chaos, ambiguity, and complexity.
• Hands-on restaurant or hospitality experience (e.g., working in a restaurant, bar, or cafe) is a significant plus

Hybrid-3 days a week in office

Compensation

• Our base pay range starts at $185,000 -$215,000 for this role
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
• Offers will be reflective of the candidate’s location and experience.

Benefits

• At SpotOn, we put people above everything else.
• We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech.
• We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

• We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process.
• All legitimate communication from our recruiting team will come from an official company email address (@spoton.com).
• If something seems suspicious, please contact us at.

• For U.S. based roles, work authorization in the U.S. is required. Visa sponsorship is not available for this role.
• SpotOn is an E-Verify company.