Product Manager, Services

About the role

• Work Schedule
• Standard (Mon-Fri)
• Environmental Conditions
• Office

About the role

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer.

The Product Manager, Bioprocess Design Center Services will be responsible for the development, commercialization, and lifecycle management of service offerings delivered through the Bioprocess Design Center. This individual will work at the intersection of customer needs, technical innovation, and commercial execution to translate technical capabilities into differentiated, scalable, and commercially successful service offerings.

The Product Manager will partner closely with the Bioprocess Design Center innovation and technical teams as well as Commercial, Marketing, Finance, Quality, Legal, and other functions to take new service concepts from customer insight through stage-gate development, launch, and ongoing portfolio management.

Service Offering Development & Lifecycle Management

• Manage the end-to-end lifecycle of Bioprocess Design Center service offerings, from market and customer needs identification through development, commercialization, launch, and ongoing optimization.
• Partner with innovation and technical teams to translate new technical capabilities and customer needs into well-defined, scalable service offerings.
• Lead the commercial elements of the stage-gate development process, including Voice of Customer (VOC), market assessment, customer requirements, value proposition, business case, pricing strategy, launch requirements, and commercial readiness.
• Define service offering requirements and ensure appropriate documentation and processes are established to enable consistent delivery to customers.
• Develop and maintain the service portfolio roadmap, identifying opportunities for new offerings, enhancements, and portfolio optimization based on customer needs, market trends, and business priorities.

Customer & Market Strategy

• Develop a deep understanding of biotech & biopharma customer workflows, unmet needs, buying behaviors, and decision criteria through direct customer engagement, VOC research, and partnership with commercial teams.
• Define customer and market segmentation for Bioprocess Design Center services and identify priority customer segments, applications, and use cases.
• Develop compelling value propositions, positioning, and messaging that clearly articulate the customer and business value of each service offering.
• Conduct market and competitive assessments to identify trends, unmet customer needs, differentiation opportunities, and potential new service offerings.
• Translate customer insights into actionable requirements and recommendations for technical and commercial teams.

Go-to-Market & Commercialization

• Lead go-to-market strategy and execution for new and existing Bioprocess Design Center service offerings.
• Develop launch plans in partnership with Marketing, Commercial, and technical teams, including positioning, pricing, sales enablement, customer-facing collateral, training, and launch communications.
• Partner with regional and global commercial teams to build awareness, generate demand, and support customer adoption of service offerings.
• Develop tools and training that enable sales and technical teams to identify appropriate customer opportunities, communicate value, and position Bioprocess Design Center services effectively.
• Engage directly with customers and commercial teams to support strategic opportunities and gather feedback to continuously improve the portfolio.
• Establish and track KPIs for service offerings, including pipeline, adoption, conversion, revenue, customer satisfaction, and other measures of commercial performance.

On-Market Offering Management & Operationalization

• Own the commercial framework and requirements for on-market service offerings, ensuring services can be consistently positioned, sold, initiated, delivered, and supported.
• Develop and maintain the service project intake process, including customer qualification, required project information, scope definition, and appropriate handoffs between commercial and technical teams.
• Partner with technical, Quality, Legal, and other functional teams to establish standardized project release packages and customer deliverables for each service offering.
• Establish clear requirements and governance for customer project documentation, including data management and retention policies, in partnership with appropriate functional stakeholders.
• Identify opportunities to improve service delivery processes, customer experience, scalability, and operational efficiency as the Bioprocess Design Center portfolio grows.
• Gather feedback from customers, commercial teams, and technical teams following service delivery and incorporate learnings into offering enhancements and future roadmap priorities.

Business & Cross-Functional Leadership

• Develop business cases, financial models, forecasts, and pricing recommendations to support portfolio investment and commercialization decisions.
• Monitor service portfolio performance and provide recommendations to improve adoption, customer value, revenue, profitability, and overall portfolio effectiveness.
• Lead cross-functional teams and influence stakeholders across Innovation, R&D/Technical, Commercial, Marketing, Finance, Quality, Legal, Customer Service, and Operations.
• Serve as a primary product management interface between the Bioprocess Design Center technical organization and commercial teams.
• Champion the voice of the customer throughout service development and lifecycle management.

Education

• Bachelor's degree in Biology, Chemistry, Biochemistry, Chemical Engineering, Biotechnology, Business, Marketing, or another relevant scientific or business discipline required.
• MBA or advanced scientific/business degree preferred.

Experience

• Minimum 5+ years of experience in product management, product marketing, commercialization, market development, services, or a related commercial role.
• Experience in life sciences, biotechnology, biopharmaceutical development/manufacturing, or bioprocessing strongly preferred.
• Demonstrated experience developing and launching new products, services, or customer solutions.
• Experience with product lifecycle management and stage-gate development processes.
• Experience conducting Voice of Customer research and translating customer needs into product or service requirements.
• Experience developing value propositions, customer segmentation, positioning, and go-to-market strategies.
• Experience working directly with customers and commercial teams.
• Experience leading cross-functional initiatives in a complex, matrixed organization.

Knowledge, Skills & Abilities

• Strong customer orientation with the ability to understand complex scientific and technical workflows and translate them into differentiated commercial offerings.
• Commercial mindset with demonstrated ability to connect customer needs, technical capabilities, and business value.
• Strong product management and project management skills with the ability to manage multiple initiatives from concept through commercialization.
• Ability to develop clear value propositions and communicate complex technical capabilities in customer-relevant terms.
• Strong analytical skills with experience in market analysis, financial modeling, forecasting, pricing, and business case development.
• Ability to influence and drive accountability across cross-functional teams without direct authority.
• Excellent written and verbal communication skills with the ability to effectively engage technical experts, commercial teams, customers, and senior leaders.
• Self-starter who can create structure in a developing environment, establish processes, and execute with limited supervision.
• Strong attention to detail and commitment to developing scalable, repeatable processes and customer experiences.
• Knowledge of upstream and/or downstream bioprocessing workflows preferred.
• Familiarity with biopharmaceutical development and manufacturing processes and cGMP environments preferred.

Success Measures

Success in this role will be measured by

• Successful development and launch of differentiated Bioprocess Design Center service offerings.
• Effectiveness and speed of progression from customer need and technical concept through stage-gate development and commercial launch.
• Customer adoption, service pipeline, conversion, and revenue contribution.
• Quality and effectiveness of value propositions, customer segmentation, and go-to-market execution.
• Commercial and operational readiness of new service offerings.
• Consistency and effectiveness of project intake, release packages, and service lifecycle processes.
• Customer satisfaction and actionable Voice of Customer feedback.
• Effectiveness of collaboration across technical, commercial, and functional teams.

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $114,600.00-$171,900.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount