Product Manager, Trust, Risk & Platform

About This Role

The Product Manager, Trust, Risk & Platform is part of the Product team.

You will work closely with Engineering, Risk, Compliance, Legal, Customer Experience, and Operations to translate complex business and regulatory requirements into scalable product solutions. Your work will span account and trust experiences, risk management tools, third-party integrations, and internal platforms that enable secure and efficient operations.

The ideal candidate brings strong product execution skills, technical fluency, and familiarity with risk management products, with the ability to balance customer experience, risk mitigation, and business needs.

Core Responsibilities

• Trust & Account Products: Develop and improve product capabilities supporting account security, account lifecycle management, and customer trust. Partner with cross-functional teams to deliver secure, intuitive customer experiences while supporting applicable compliance requirements.
• Risk Platform & Vendor Integrations: Manage and enhance third-party risk platforms supporting account, trading, and growth-related risk management. Partner with Risk and Engineering on platform configuration, risk rules, vendor integrations, testing, and operational workflows to improve platform effectiveness and support evolving business and risk requirements.
• Platform & Integrations: Develop and enhance shared platform capabilities, third-party integrations, and internal tools supporting customer and asset reporting and other business or regulatory requirements. Partner with Engineering, Customer Experience, and Risk Operations to automate manual processes, streamline case management and investigations, strengthen operational controls, and improve efficiency.

Preferred Skills/Experience

• Bachelor's degree in Computer Science, Engineering, Finance, Business, or a related field, or equivalent practical experience.
• 5+ years of product management experience, preferably in cryptocurrency, fintech, financial services, payments, or other regulated technology environments.
• Experience working with fraud prevention or risk management products, including risk platforms, rules, and operational workflows.
• Experience with account management, risk, and compliance requirements in financial services or digital asset platforms.
• Experience developing platform products, internal operational tools, or workflow automation solutions, including working with third-party platforms and vendors.
• Strong technical aptitude, analytical and problem-solving skills, with the ability to translate business requirements into clear product specifications and data-driven improvements.
• Excellent communication and cross-functional collaboration skills, with the ability to independently drive product initiatives and navigate competing priorities.
• Experience with SQL, analytics tools, or risk management platforms is a plus.

Salary

The starting pay range for this role will vary, and is dependent upon many factors, such as transferable skill sets, work experience, business needs, and market demands. The base pay range is subject to change.

Our Benefits

We believe in supporting our people with flexibility, balance, and opportunities to grow. One of the ways we demonstrate this commitment is through our benefit offerings.

• Time Off: Unlimited PTO (for salaried FTE roles).
• Well-Being: Mental wellness benefits; free 1:1 virtual visits with a licensed mental wellness professional; comprehensive competitive health benefits.
• Remote-First Culture: Fully remote, cameras-on culture with work-from-home equipment reimbursements available to new hires.
• Professional & Financial Growth: Annual professional development budget; free 1:1 virtual visits with a career coach; 401k plan with employer match.

Depending on your location, data privacy laws may regulate the way we manage the data of job applicants.

We comply with Federal Transparency in Coverage regulations by providing a link to machine readable files related to the health plans offered to our employees. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data including negotiated service rates, and out-of-network allowed amounts between health plans and healthcare providers.