Product Operations Associate

What You'll Do

• As an early operations hire at Fortuna, you’ll play a critical role in shaping how our service is delivered - and how our company scales.
• You will work directly on solving the most foundational problems for our clients and partners.
• We work fully in-person 5 days a week out of our NYC office, and believe deeply in the value of a focused, supportive, and tight-knit team.

Your main responsibilities as a product ops associate will include

• Process Operations - Ensure we can scale volume across numerous states, working closely with Engineering to streamline processes:
• Review and process high volumes of consumer applications, tracking learnings and patterns for Engineering
• Understand nuances / edge cases across state and Medicaid programs (no prior experience necessary)
• Identify patterns in user behavior across the full product to collaborate with engineering on product features and address bugs
• Consumer Operations - Ensure our Fortuna consumers have the best experience:
• Provide timely, empathetic, and high-quality consumer support
• Understand and investigate consumer needs and pain points
• Collaborate with engineering to identify opportunities to improve user experience and reduce support needs

Additional information

This role is for you if you want to move fast and learn faster at a startup. You’ll thrive here if you see startups as the ultimate launchpad for your career and want to get deep in the weeds of building. You’ll get exposure to early-stage company building, working across Operations and Engineering. You’ll have a unique opportunity to influence what we build and how we build it. Some words we think of when we think of our ideal fit: scrappy, high-grit, reliable, resourceful, open-minded, humble, and empathetic

What We're Looking for

Product Mindset

• Our philosophy is that everyone should be product-oriented.
• We’re fundamentally building a consumer product for the masses.
• You will be in a unique position to understand both our enterprise clients and our end users.
• The challenge for you is to help balance the needs of both while remaining committed to our core user experience.

Ownership

• There's plenty of greenfield, exploratory work to be done.
• We need someone to be able to take an ambiguous problem and run with it.
• As workflows mature, you'll be expected to own them end-to-end without heavy oversight.

High Velocity

We're looking for a rockstar operator: someone energetic, detail-oriented, and capable of managing context for multiple clients comfortably. Speed and quality aren't a tradeoff here-we expect both.

Respectful Disagreement

We believe it's crucial to be able to openly disagree with anyone on the team. We are looking for someone who doesn't shy away from conflict, but is respectful and empathetic in their approach and always open to different ideas.

Humility

It's important to be able to admit when you're wrong. We are looking for a low-ego teammate who is able to take failures in stride and grow from them.

Requirements

• 0-1 years of experience (internships count, recent graduates welcome to apply)
• Strong written and verbal communication skills
• Strong attention to detail-you take pride in doing the little things right (especially when nobody’s looking)
• Strong analytical and problem-solving mindset. You’ll use numbers to make decisions (Excel/GoogleSheets), but don’t need prior technical experience
• Ability to work 5 days per week in-person in NYC

What We Offer

• Competitive salary and equity ownership in the company
• Platinum health insurance plans
• Free lunch every day
• All commuter expenses covered
• $100/month wellness benefit
• Unlimited PTO
• 401k plan with company match