Product Specialist, Research Systems

About the role

As a Product Specialist, reporting to the Manager, Research Products, you will play a pivotal role in ensuring the successful implementation, education, and ongoing support of our clinical research products within partner practices. You will combine strong technical expertise with excellent communication skills to deliver exceptional service and drive product adoption and utilization.

This is a full-time position based in Nashville, TN; however, exceptional remote candidates will be considered.

Responsibilitie s

• Lead aspects of product implementations, including configuration, integration with existing systems, following standard product implementation guidelines/ policies and supporting further customization based on partner practice requirements.
• Serve as a technical liaison between partner practices and vendor or internal teams to address technical issues, support process improvement, and enhancement requests.
• Conduct regular assessments and audits for product s, identifying areas for optimization and improvement, a s well as evaluating compliance and security.
• Stay updated on industry trends, competitor products, and regulatory requirements relevant to our offerings.
• Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Healthcare Informatics, or a related field preferred or equivalent work experience.
• At least 2 years of experience in a technical role such as Product Specialist, Implementation Analyst, or Systems Analyst within the healthcare/medical software industry.
• Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication skills, both written and verbal, with the ability to effectively educate and support diverse audiences.
• Technical proficiency with software implementation processes and familiarity with healthcare software systems.
• Ability to travel occasionally for onsite visits to partner practices or as needed.