Product Support Engineer & Trainer

About the role

• Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.
• Say Hi! to your next challenge — explore the opportunity and apply below!
• Your mission
• Are you the technical expert who not only solves complex issues, but also has a passion for sharing knowledge?
• At Hiab—the global market leader in load handling equipment—we are looking for a
• Product Support Engineer & Trainer for 40 hours a week. You will be based at our branch in
• Meppel, the Netherlands.
• As a Product Support Engineer & Trainer, you form the technical heart of our organization and report directly to the Team Lead Service Support. Your role strikes a great balance between providing high-quality technical support and delivering training sessions.

Key responsibilities

• Supporting customers, dealers, and service centers with technical inquiries and issues—on-site, over the phone, and via remote support
• Advising internal departments on the sales and installation/assembly of our cranes and demountable systems
• Developing and testing customer-speci fi c solutions, such as custom PLC control systems
• Preparing quotations for modi fi cations or overhauls of cranes and demountables, as well as managing product recalls
• Feeding fi eld experience back to our manufacturing facilities to drive continuous structural improvements locally and globally
• Planning, developing, and delivering technical training sessions for employees, managers, and dealers in the Netherlands and Belgium
• Creating work instructions and training documentation
• Providing clear delivery instructions during the handover of HIAB products.

What we are looking for

• Relevant qualification at the Dutch higher vocational (HBO) or upper secondary vocational (MBO level 4) level
• Minimum of 3 years experience in a simialr role
• Broad and in-depth technical knowledge of hydraulics, electronics, PLC technology, vehicle technology, and mechanics
• Strong instructional skills to convey knowledge effectively and enthusiastically
• Strong analytical thinking skills, numerical and cost-conscious insight, and knowledge of business processes
• Excellent skills with PCs, remote support software, and measuring equipment
• Fluent/Native Dutch language, both written and verbal and good command of the English language. French language skills are considered an advantage.

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Our benefits include

• A challenging position for 36 - 40 hours a week with Meppel as a permanent base
• A competitive salary, depending on your knowledge and experience, within the applicable remuneration matrix
• Good employment conditions according to the Metalektro Collective Labor Agreement, including an excellent pension, travel allowance (or the option of a lease car) and collective health insurance
• A pleasant work-life balance with 27 vacation days and 13 ADV days
• The possibility to work from home 1 day a week (under conditions)
• Growth and training opportunities within an international, financially healthy market leader.

Ready to apply?

Click on the apply button below to send in your application. Applications will be reviewed on a rolling basis.

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.