Product Support Engineer
- Location
- San Francisco, CA · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Listed
- 30 days ago
Skills & highlights for this role
- technical troubleshooting
- knowledge base authoring
- customer support over chat and video
- product bug triage
Also useful
- technical background
Stated benefits & perks
- Health
- Dental
- Vision
- 401k
- Parental leave
About the Role
This is unique opportunity to work on standing up the support function at a customer support company!
You'll be dogfooding the support product everyday and you'll be turned to for more than just delivering great support. The team will look to you for product feedback, roadmap ideas, and process recommendations.
What you'll do
- Answer customer questions about the product, spanning a wide range of topics
- Write and update knowledge base content including troubleshooting guides, feature explainers, and more.
- Dogfood Pylon's suite of support products, give feedback, and influence roadmap
- Work closely with product and engineering to fix bugs and troubleshoot issues
- Help develop a scalable support process
- Tinker with new processes, new features, and AI
Requirements
- Located in (or will relocate to) San Francisco and excited about working in-person
- Comfortable regularly interacting with customers over chat and video
- An interest in tinkering with the product
- 1-8 years of experience
- Technical background and appetite is a big plus.
Our perks
- Fully covered medical, dental, and vision insurance for employees
- 401(k) retirement plan
Commuter benefits
- Parental leave
- 14 company holidays + unlimited PTO
- Annual offsite
- Lunch, dinner, and snacks at the office
- Fitness stipend
- More about Pylon
- Funding: Series B led by a16z and BCV ($51M total raised)
- Founders: Advith Chelikani Robert Eng and Marty Kausas
Team: Currently 90+ and growing!
About Pylon
Pylon is the only agentic support platform, purpose-built for B2B companies.
For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List
From Pylon's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Product Support Engineer role at Pylon, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
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Common questions
Where is the Product Support Engineer job at Pylon located?
This Product Support Engineer position at Pylon is located in San Francisco, CA (On-site). Always check Pylon's application page for specific state eligibility or relocation policies.
What qualifications are required for Product Support Engineer at Pylon?
For the Product Support Engineer role, Pylon highlights 1+ year of relevant experience; experience with technical troubleshooting, knowledge base authoring, customer support over chat and video, product bug triage. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Product Support Engineer position at Pylon?
This listing links directly to Pylon's Ashby application page. You can apply directly on Pylon's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.