Product Support Engineer
- Location
- Remote (US)
- Level
- Mid-level
- Experience
- 3+ years
- Listed
- 23 days ago
Skills & highlights for this role
- POS systems
- payment processing
- network configuration
- troubleshooting APIs and databases
- ticketing systems
Also useful
- remote troubleshooting tools
About the role
We are looking for a Product Support Engineer to serve as the technical bridge between our customers, support team, and engineering organization. This role focuses on diagnosing complex product issues, improving system reliability, and ensuring our support organization can resolve problems quickly and effectively.
Key Responsibilities
- Provide technical support and troubleshooting assistance to clients using our POS solutions.
- Diagnose software, hardware, and network issues, working towards timely resolutions.
- Act as a liaison between clients and the development team to communicate technical issues and feature requests.
- Develop and maintain support documentation, FAQs, and knowledge base articles for customer self-service.
- Assist in testing and validation of software updates, ensuring compatibility and performance.
- Monitor system performance and provide recommendations for optimizations and enhancements.
- Train clients and internal teams on new product features and best practices.
- Collaborate with cross-functional teams to improve product usability and overall customer experience.
- Stay current with emerging technologies and industry trends to continuously improve support services.
Qualifications & Requirements
- 3+ years of experience in technical support, product support, or software engineering, preferably within the POS or retail technology industry.
- Strong understanding of POS systems, payment processing, and network configurations.
- Proficiency in troubleshooting software and hardware issues, including databases and APIs.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with ticketing systems and remote troubleshooting tools.
From Vori's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Product Support Engineer job at Vori located?
Yes, this Product Support Engineer opening at Vori is listed as Remote (US). Always check Vori's application page for specific state eligibility or relocation policies.
What qualifications are required for Product Support Engineer at Vori?
For the Product Support Engineer role, Vori highlights 3+ years of relevant experience; experience with POS systems, payment processing, network configuration, troubleshooting APIs and databases, ticketing systems. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Product Support Engineer position at Vori?
This listing links directly to Vori's Ashby application page. You can apply directly on Vori's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.