Product Support Group Engineer

About the role

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

Help customers solve complex machine issues-remotely. As a Product Support Group Engineer, you'll guide customers and TRUMPF Field Service Engineers through installation, maintenance, troubleshooting, and repair of TRUMPF CNC machine tools. You'll combine hands-on technical knowledge with clear communication to diagnose problems, coordinate with internal experts, and help customers keep their equipment performing reliably.

Duties & Responsibilities for Product Support Group Engineer

• Remote support for install, maintenance, troubleshooting and repair TRUMPF fabricating machine tools throughout the United States, Canada and Mexico
• Provide high-quality technical assistance to customers to ensure optimal sheet metal equipment performance
• Document customer machine information and technical conditions and make improvement suggestions
• Work within a cross functional team that includes applications, sales, engineering, or production for excellent customer service
• Act as a TRUMPF ambassador and work directly with customers during installations and repairs to enable their business success
• Although this is primarily a remote-support role, occasional travel is required for training and to assist with escalated technical issues at customer sites.

Experience for Field Service/Product Support Group Engineer

• Mechanical and electrical hands-on work experience, as well as in Computer software, electronics, digital circuits, wiring and hydraulics
• Must have and maintain a clean and valid driver's license and record.

Benefits Working at Trumpf

• Retirement: 401(k) With generous company match
• Health & Wellness: Comprehensive medical, dental, and vision benefits with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents
• Education Assistance: Tuition reimbursement and student loan guidance to support your continued learning
• Family Support: Paid family and parental leave programs, plus comprehensive reproductive and family health resources
• Work-Life Balance: Paid time off available from day one, plus 11 paid company holidays
• Income Protection: Company-paid life insurance at two times base salary, along with short- and long-term disability coverage
• Additional Programs: Gym membership subsidy, employee referral bonuses, recognition awards, and a scholarship program for employees' children
• Career Development: Learning path and growth opportunities through level advancements
• Travel Benefits: Per-diem, loyalty points, rental vehicle program

Pay Range: $36.63 - $49.55

This role is part of a career level and pay ranges vary by level, offered amount would be associated with level in which you are hired for.

Trumpf

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