Production Engineering & Resilience Director

Preference will be given to candidates who have

• Experience with ERP, MES, Machine Repair & Overhaul (MRO) platforms in a manufacturing environment.
• A background in aerospace and defense manufacturing.
• PMP, ITIL, or equivalent certification relevant to service delivery or product management.
• Master's degree, or MBA, with an operations or technology focus.

As the Director of Production Engineering & Resilience, you will

• Own operational health and continuity of current- and future-state ERP, MES, QMS, and sidecar applications, setting and enforcing service levels for BAU support, incident response, enhancements, upgrades, and patching across the portfolio.
• Receive ERP/MES platforms from the program as they exit hypercare through formal, criteria-based handoffs absorbed pod-by-pod, and own the RACI, exit criteria, and escalation paths that define where the program ends and Product Engineering & Resilience begins.
• Design and lead the unified organization, including team structure, roles, reporting lines, and the capacity model needed to absorb future ERP/MES handoffs.
• Build and retain a high-performing team across Application Management, Product Owners, and Business Analysts, blending internal talent, program transitions, and third-party resources into one operating model, with a career framework that grows current-state expertise into future-state platform skills.
• Own third-party managed services partners end to end. Define and enforce SLAs, KPIs, and escalation paths, run monthly operational and quarterly strategic governance reviews, and lead negotiations, scope expansions, and renewals with Procurement so the vendor model scales with growth.
• Own the full budget (headcount, vendor contracts, licenses, tooling, and operational spend) and drive cost optimization by rationalizing contracts and services, consolidating tooling, and reducing overhead without compromising resilience.
• Serve as the single accountable technology contact for operating groups across commercial, sales & services, operations, finance, and planning, and facilitate structured escalation when program timelines conflict with sustain obligations.
• Manage portfolio risk and compliance. Maintain a current risk register covering platform, single-point-of-failure, vendor, and compliance risk. Eliminate single points of failure through runbooks, cross-training, and vendor coverage models. Ensure compliance with DCAA, ITAR, CMMC, and audit obligations, and proactively mitigate end-of-life risks.

How we care for you

• Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Culture: Warm, respectful, family-like environment driven by our 12 core values. Multiple Employee Resource Groups led by our employees, open and welcoming to all.

Salary Range Transparency

Buffalo, NY $185,000.00-$220,000.00 Annually