Production Planning Supervisor

Overview

The Production Planner is responsible for ensuring the accuracy and timeliness of the production process by planning, coordinating, and monitoring production activities. This role focuses on material availability, inventory control, production scheduling, forecasting, customer service, and communication to support client satisfaction. The Production Planner works closely with operations leadership and clients to resolve issues, manage deadlines, and ensure production and shipping requirements are met.

Responsibilities

• Works to maximize production capacity by creating, adjusting, and monitoring production schedules for multiple work areas and departments.
• Works closely with temporary staffing agencies to forecast, coordinate, and plan monthly labor needs.
• Responsible for maintaining accurate Bills of Materials and supporting forecasting activities.
• Tracks inbound inventory shipments to ensure materials arrive on time to meet production and shipping deadlines.
• Monitors material flow and identifies shortages, delays, or bottlenecks.
• Investigates and resolves inventory-related discrepancies and issues.
• Generates reports and provides insights on production performance.
• Manages project timelines and ensures deadlines are achieved.
• Serves as a primary point of contact for clients by responding to questions, researching issues, and providing solutions.
• Communicates professionally and effectively with clients via phone and email.
• Partners with operations managers, supervisors, and associates to support business objectives.
• Generates, maintains, and organizes required client reporting and documentation.
• Manages client billing activities, including invoice creation and tracking.
• Prioritizes multiple tasks, solves problems, and performs effectively in a fast-paced environment.
• Performs additional duties as assigned.

Qualifications

Education/Experience

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Ability to work in a warehouse environment that may be noisy, dusty, and subject to temperature fluctuations.
• Ability to work in a non-temperature-controlled environment and safely navigate an active warehouse operation.
• Ability to stand, sit, walk, and occasionally lift as required to support daily operations.
• Strong planning, scheduling, and organizational skills.
• Excellent customer service, communication, and interpersonal skills.
• Strong attention to detail and the ability to manage multiple priorities simultaneously.
• Prior experience in a client-facing environment.
• Experience managing inventory, forecasting, or production-related processes.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Experience with an Order Management System, Warehouse Management System, and/or Labor Management System.
• Previous experience in a warehouse, manufacturing, production, logistics, or fast-paced office environment preferred.
• Knowledge of Hazmat shipping regulations preferred.
• Experience supporting inventory control, logistics, supply chain, or production planning operations preferred.

Knowledge, Skills, and Abilities

• Ability to analyze problems, identify solutions, and make sound decisions.
• Ability to manage multiple priorities and adapt to changing business demands.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while collaborating effectively across departments.
• Strong verbal and written communication skills.
• Ability to maintain accuracy and organization in a fast-paced environment.
• Proficiency in inventory management, forecasting, production planning, and client support functions.
• Ability to build and maintain positive working relationships with clients and internal stakeholders.

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Benefits

• Benefits package including medical, dental, vision, HSA, and medical reimbursement
• Annual bonus eligibility
• 401(k) match
• Vacation and holiday pay
• Employee assistance and identity theft protection
• Career development and opportunity for internal promotions
• Tuition reimbursement for further education
• Company paid life insurance and short term disability