Program Assistant - ACTT

About the role

Jacksonville, NC $17.00-$18.00 per hour

Full-Time | Benefits Eligible

Support a Team Making a Difference in the Community

Pyramid Healthcare is seeking a Program Assistant to join our Assertive Community Treatment Team (ACTT) in Jacksonville, NC.

The Program Assistant provides essential administrative and client-support services that help the ACTT team operate efficiently and maintain high standards of documentation and compliance. This position is responsible for managing records, coordinating authorizations, tracking important client information, preparing intake materials, and assisting the clinical team with client follow-up.

The ideal candidate is organized, dependable, detail-oriented, and comfortable working in a fast-paced behavioral health environment.

What You'll Do

• Maintain and organize mental health medical records
• Scan, upload, and maintain discharge and clinical documentation
• Monitor tracking systems and ensure required documentation is completed accurately and timely
• Coordinate mental health authorizations and maintain authorization tracking grids
• Track and coordinate Primary Care Provider (PCP) updates
• Conduct NC TOPPS chart audits
• Create monthly client visit templates
• Monitor documentation and communicate outstanding items, delinquencies, and trends to the Team Leader
• Contact clients regarding medical and doctor appointments
• Assist the ACTT team with phone and face-to-face client contacts and necessary follow-up
• Prepare intake packets and other program materials as needed
• Ensure required mental health forms are available and up to date
• Maintain and organize program workrooms and supplies
• Replace outdated forms with current versions
• Participate in agency Continuous Quality Improvement (CQI) activities as assigned
• Support the program's compliance with applicable federal, state, and local regulations
• Follow all company policies, procedures, and documentation standards
• Provide front desk phone coverage during lunch, holidays, and/or staff vacation periods when needed

What We're Looking For

Required

• High School Diploma or GED
• Must be 18 years of age or older
• Strong organizational and administrative skills
• Ability to maintain confidentiality and appropriate professional boundaries
• Ability to communicate effectively with clients, families, and members of a multidisciplinary treatment team
• Strong attention to detail and follow-through

Preferred

• Associate's or Bachelor's degree in Human Services or a related field
• At least one year of experience working with individuals in a mental health or behavioral health setting
• Experience working with Electronic Medical Records (EMR/EHR)
• Experience with medical records, authorizations, documentation, or other behavioral health administrative functions

Skills & Qualifications

Successful candidates will demonstrate

• Strong interpersonal and communication skills
• Professionalism, maturity, and sound judgment
• High ethical standards and respect for confidentiality
• Ability to work collaboratively as part of a team
• Willingness to learn and grow professionally
• Ability to maintain appropriate professional and personal boundaries
• Strong attention to detail and organizational skills
• Ability to manage multiple responsibilities and meet deadlines

Comfortable using

• Electronic Medical Records (EMR/EHR)
• Microsoft Office and standard computer applications
• Telephone and cell phone systems
• Fax machines
• Copiers and scanners

Pyramid CORE Values

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.

DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare's mission.

Total Rewards for Full-Time Positions

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!