Program Coordinator (Training, Education, and Supportive Environment all in one place!)

About the role

• Job Title: Program Coordinator
• Location: Springfield, Missouri
• Department: ISL
• Employment Type: Full-time

Job Summary

Are you a passionate leader who enjoys helping others achieve greater independence and quality of life? Join our compassionate, collaborative team as a Program Coordinator and make a meaningful difference in the lives of individuals receiving services in home and community-based settings.

This rewarding opportunity offers the ability to lead and mentor team members, coordinate individualized services, build meaningful relationships with those served, support community integration, and contribute to positive outcomes every day. We are seeking an organized, dependable, and people-focused professional who values teamwork, accountability, and person-centered care.

As a Program Coordinator, you will provide operational oversight and coordination for designated service delivery areas, ensuring high-quality supports are delivered in accordance with individualized plans. You will collaborate with interdisciplinary teams, monitor service quality, support staff development, oversee documentation and compliance activities, coordinate medical and wellness needs, and help individuals achieve their goals while promoting independence, community involvement, and overall well-being.

This position offers

• Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement - Company paid for work functions requiring travel
• Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to

Key Responsibilities

• Coordinate the development, implementation, and monitoring of Individual Support Plans (ISPs) to ensure meaningful and measurable outcomes.
• Support individuals in achieving personal goals while promoting independence, community participation, and natural support systems.
• Lead, mentor, supervise, and evaluate Community Service Managers, Primary Support Staff, and Direct Support Staff.
• Collaborate with support teams, nurses, families, and other stakeholders to ensure individuals receive quality care and services.
• Monitor the health, safety, and well-being of individuals served through regular site visits and ongoing oversight.
• Coordinate medical services and wellness initiatives, including support for healthy lifestyles, medication oversight, and treatment compliance.
• Ensure team members receive required training and remain knowledgeable about individual support plans and service expectations.
• Review records, therapy documentation, and service documentation to ensure accuracy, completeness, and compliance.
• Conduct audits and quality reviews, including documentation reviews, progress monitoring, and record assessments.
• Maintain client records, staffing information, budgets, and related service data within organizational systems.
• Monitor budget performance, identify variances, and assist with annual budgeting processes.
• Ensure residential procedures, money counts, and controlled medication counts are completed appropriately when applicable.
• Maintain compliance with organizational policies, HIPAA requirements, and regulatory standards.
• Perform other duties as assigned.

Education, Experience, and/or Credential Qualifications

• Bachelor's degree from an accredited college or university required.
• Relevant experience in the field of Developmental Disabilities may be substituted for education on a year-for-year basis.

Additional Qualifications

• Successful completion of background screenings, including criminal history, driving record, abuse/neglect, and fingerprint checks.
• Current driver's license, acceptable driving record, and current auto insurance required.
• Must have a vehicle with working air conditioning and heating if used to transport clients.
• Must have a reliable means of communication.
• Ability to read, understand, and interpret written materials.
• Ability to write clearly, accurately, and legibly.
• Must be willing to participate in an on-call rotation according to the regional office schedule.

Physical Requirements

• Perform primarily sedentary work involving sitting for extended periods throughout the workday.
• Occasionally lift, carry, push, or pull up to 10 pounds.
• Utilize repetitive hand, finger, and arm movements for typing, writing, and computer-based tasks.
• Occasionally walk or stand for brief periods as needed to perform job responsibilities.
• May assist with physical transfers or lifting based on the support needs of individuals served.

Position Perks & Benefits

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package

• full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

• We are an Equal Employment Opportunity Employer.
• Firefly is a Smoke and Tobacco Free Workplace.