Program Counselor
- Location
- Pittsburgh Mercy - Bethlehem Haven
- Listed
- 6 days ago
About the role
Employment Type: Full time
About the role
The Program Counselor plays a vital role in creating a safe, supportive, and inclusive environment for individuals experiencing homelessness. This position is centered on managing daily shelter operations, building meaningful connections with guests, and linking them to essential resources that support their transition to stable housing.
With a strong foundation in cultural humility, professionalism, and crisis response, the Program Counselor responds to the diverse and complex needs of shelter guests with empathy and expertise.
Key Responsibilities
- Shelter Operations: Ensure a safe and welcoming shelter environment by responding to guest needs, de-escalating conflicts, and upholding program policies.
- Engagement & Trust-Building: Cultivate respectful and trusting relationships to support guests in their journey toward stability and housing.
- Resource Coordination: Connect guests to vital services including housing programs, street outreach, medical care, and other components of the social safety net.
- Equity & Inclusion: Foster an inclusive space through culturally responsive practices and sensitivity to each guest’s lived experience.
- Crisis Intervention: Respond to emergencies and challenging situations with effective problem-solving and trauma-informed approaches.
Requirements
- Bachelor's in Human Services or related field, or High School Graduate with 4 years of job-related experience working with persons experiencing homelessness or behavioral health needs. May have lived in experience as a peer. Must have or gain Certification as a Peer Specialist.
- Act 33/34/73 clearances
- Pre-employment Drug Test
SCHEDULE: Full Time 37.5 hours a week Sunday - Thursday 7am-3pm
Great Benefit Package
(Benefits start Day 1 of employment)
- 403B with employer match
- Paid Time Off (PTO)
- Medical, Dental, Vision
- Life Insurance
- Paid Holiday Days
Plus more…
About Pittsburgh Mercy
We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care.
Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help – and hope – to people who are experiencing:
- Mental illness and substance abuse
- Physical health needs
- Intellectual disabilities
- Traumatic events or circumstances, including homelessness + abuse
Equal opportunity and legal notices
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
From Trinity Health's careers page, first listed on Rolev.ai on November 4, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Program Counselor role at Trinity Health, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
- Program CounselorCity of New York · Queens, NY · $62.9k – $72.3k/yr
- Program CounselorCity of New York · New York City, NY · $62.9k – $72.3k/yr
- Program CounselorCity of New York · New York City, NY · $97.6k/yr
- Program Counselor SupervisorCity of New York · New York City, NY · $223k/yr
- Program Counselor SupervisorCity of New York · New York City, NY · $68.2k – $223k/yr
Common questions
Where is the Program Counselor job at Trinity Health located?
This Program Counselor position at Trinity Health is located in Pittsburgh Mercy - Bethlehem Haven. Always check Trinity Health's application page for specific state eligibility or relocation policies.
How do I apply for the Program Counselor position at Trinity Health?
This listing links directly to Trinity Health's Workday application page. You can apply directly on Trinity Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.