Program Director

About the role

• Location: Manchester, CT vicinity
• Hybrid Role, 3 days onsite
• Welcome to AMN Healthcare - Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don't just offer jobs - we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard

• Named to Becker's Top 150 Places to Work in Healthcare - three years running.
• Consistently ranked among SIA's Largest Staffing Firms in America.
• Honored with Modern Healthcare's Innovators Award for driving change through innovation.
• Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006.

We're looking for an experienced, relationship-driven Onsite Program Director to serve as a trusted partner to one of our key healthcare clients. This highly visible role will provide onsite leadership, strengthen client relationships, and help drive the success and growth of AMN's Managed Services Program (MSP). As the boots-on-the-ground leader, you'll work closely with client stakeholders, clinical and operational leaders, and internal AMN teams to understand business needs, turn data into actionable insights, and deliver workforce solutions that create measurable value.

Job Responsibilities

• Serve as a trusted advisor and primary onsite partner, building strong relationships with client leaders and key stakeholders.
• Provide strategic leadership and support as the client program transitions through implementation, stabilization, and ongoing operations.
• Strengthen and expand Managed Services Program relationships by identifying opportunities to increase utilization and introduce additional AMN solutions.
• Partner with internal and external stakeholders to develop account strategies that support client priorities and business objectives.
• Lead strategic client conversations and business reviews, translating performance data, trends, and opportunities into meaningful recommendations.
• Analyze dashboards, reporting, and key performance indicators to identify trends, opportunities, and areas for improvement.
• Influence and advise client stakeholders at key decision points to drive successful outcomes.
• Develop compelling presentations and recommendations in partnership with senior leadership.
• Communicate account performance, strategies, opportunities, and progress toward goals to AMN leadership.
• Understand contractual requirements and Statements of Work and help ensure alignment between client expectations and program delivery.
• Support revenue growth and achievement of annual account goals.
• Leverage technology, automation, and AI-enabled tools to improve productivity, insights, and client outcomes.

Key Skills

• Strategic Client & Account Management
• Program Leadership & Oversight
• Client Implementation & Stabilization
• Consultative Problem-Solving
• KPI, Dashboard & Performance Reporting
• Executive Presentations & Business Reviews
• Influencing & Negotiation
• Cross-Functional Collaboration
• Revenue Growth & Account Expansion
• AI, Automation & Technology Adoption
• Strong Verbal & Written Communication
• Adaptability & Change Management

Qualifications

Education & Years of Experience

• Bachelor's Degree plus 7-10 years of work experience OR High School Diploma/GED plus 11-14 years of work experience in client account management, managed services, healthcare, staffing, workforce solutions, program management, or a related field.
• Experience working with an MSP, staffing organization, or complex client program
• Demonstrate the ability to effectively use technology, automation, and AI-enabled tools to improve productivity, support decision-making, and enhance business outcomes while adhering to company policies and responsible AI practices

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

Respect Passion Continuous Improvement Trust Customer Focus Innovation

• At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success.
• We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued.
• We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve.
• We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate $101,000 - $126,000 Salary

• Final pay rate is dependent on experience, training, education, and location.
• This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information.