Program Manager

About the role

The Program Manager leads strategic programs supporting the international expansion of First Orion's Branded Calling platform, coordinating US and international teams, telecommunications carriers, technology partners, and other stakeholders.

Working across Product Management, Engineering, Architecture, UI/UX, QA, Release Management, Application Support, and other teams, this role maintains an integrated delivery plan for shared platform capabilities and country-, carrier-, or customer-specific implementations.

The successful candidate is organized, proactive, and independent, anticipates challenges, and influences teams without direct reporting authority.

What you'll do

Program Planning and Delivery

• Lead complex software programs from intake and prioritization through design, development, testing, deployment, and stabilization.
• Maintain integrated plans across teams, platforms, projects, and workstreams; define milestones, deliverables, owners, dependencies, decisions, dates, and readiness criteria to drive delivery commitments.
• Close gaps in scope, requirements, ownership, dependencies, and deliverables; identify capability and capacity gaps and work with leadership to secure resources.
• Manage risks, issues, resource constraints, schedule impacts, and changes to scope, priorities, requirements, or technical approach; resolve blockers and escalate issues needing leadership decisions or support.

Carrier Launch and Release Readiness

• Align international carriers and partners on requirements, dependencies, timelines, acceptance criteria, and launch commitments; track related technical, contractual, customer, commercial, and revenue milestones.
• Lead carrier-launch readiness through deployment, production validation, and stabilization; coordinate release milestones, functional approvals, launch decisions, and production activities with Release Management and technical teams.
• Coordinate end-to-end testing across platforms, carrier environments, APIs, interfaces, data flows, and supporting systems; ensure testing prerequisites, environments, test data, connectivity, security reviews, external dependencies, and cross-team deliverables are ready for testing and release windows.
• Ensure monitoring, support procedures, incident ownership, escalation paths, documentation, training, and operational handoffs are ready before launch.

Cross-Functional and International Coordination

• Coordinate internal and external contributors across US and international teams, aligning dependencies, handoffs, sequencing, shared designs, and integrations.
• Maintain shared accountability across parallel teams and effective communication and operating cadences across locations and time zones.
• Coordinate country-specific privacy, security, data-residency, regulatory, and operating requirements with responsible teams.
• Develop reusable launch plans, governance, controls, templates, and lessons learned for future carriers and countries.

Governance and Communication

• Lead program reviews on progress, priorities, risks, dependencies, decisions, and milestones; document actions, owners, and due dates in Jira and established delivery tools, keeping program information accurate.
• Report program health and delivery forecasts to leadership, including commitments, risks, and dependencies; drive corrective action when delivery or launch readiness falls off plan.

What you'll need

• Bachelor's degree or equivalent education and relevant experience.
• At least 7 years of project or program management experience in software, technology, SaaS, or a similarly complex technical environment.
• Demonstrated success leading complex, cross-functional software programs across multiple engineering or technical teams.
• Ability to manage concurrent workstreams, competing priorities, dependencies, fixed commitments, and constrained resources, with strong risk, issue, change, scope, and schedule management skills.
• Experience coordinating production launches across engineering, QA, infrastructure, security, operations, support, and external organizations.
• Ability to work independently, exercise sound judgment, anticipate delivery issues, and drive resolution.
• Experience coordinating distributed teams across cultures and time zones.
• Strong facilitation, negotiation, influencing, stakeholder-management, and executive-communication skills.
• Willingness and ability to travel domestically and internationally for carrier and partner engagement, planning, testing, launch readiness, and stabilization.

Bonus Points

• Experience in telecommunications, carrier services, voice, communications platforms, or Branded Calling, including direct carrier integrations and production launches.
• Technical aptitude in architecture, system interactions, APIs, integrations, environments, testing, data flows, and delivery risks.
• Experience with international product delivery, market expansion, or country-specific implementations; additional language proficiency or international market experience.
• Familiarity with international telecommunications regulations, privacy, security, and data-residency requirements.
• Experience coordinating cloud environments, connectivity, and operational support across regions.
• Experience with Jira, Confluence, and Agile/Scrum practices.
• PMP, PgMP, PMI-ACP, CSM, or similar certification (beneficial, not required).

Company Benefits

Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we're helping our teammates reach their wellness goals while at work.

Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Learn More About First Orion

First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

• First Orion has been voted a Great Place to Work with top rankings in every category.
• Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
• First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.

This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.