Program Manager, Customer Education

Role Overview

Harvey's Customer Education team delivers education at scale to professionals at law firms and in-house legal teams around the world. As Customer Education Program Manager, you will run a global series of product and legal AI education webinars, develop out-of-the-box Harvey workshops, and support colleagues across Harvey, such as the law schools team, with curriculum and consistent, high-quality content for their programs.

You’ll turn objectives to polished sessions, and will monitor adoption data that shows what worked and how our programs can be improved. We need a versatile builder who moves easily among instructional design, visual design, and program management and who brings structure and calm to a fast-moving product.

What You'll Do

Program Design and Curriculum

• Design role-based programs that move law firm and in-house professionals from onboarding to daily use of Harvey
• Apply adult learning principles and instructional design models to set objectives and build and sequence content
• Translate product releases and expert workflows into practical lessons for legal professionals
• Adapt content for regional audiences, practice areas, and varying levels of experience with Harvey
• Partner with Product and Customer Success to keep curriculum current as the platform evolves

Global Webinar Program

• Own a global program of product and legal AI education webinars, from calendar and topic selection through registration, delivery, and follow-up, with sessions that serve AMER, EMEA, and APAC
• Recruit and prepare presenters and subject-matter experts, write run-of-show documents, and produce polished slides
• Facilitate and moderate sessions for audiences of all sizes
• Tailor sessions for law firm, in-house, and practice-area audiences, and coordinate regional presenters
• Track attendance, engagement, and post-session product usage, and use the results to refine topics and formats
• Test new formats, such as office hours, workshop series, and on-demand recordings, to extend reach across regions and audiences

Workshops and Program Support

• Develop out-of-the-box Harvey workshops, complete with slides, exercises, and facilitator guides, that colleagues and customers can run on their own
• Partner with colleagues who run their own programs, such as the law schools team, and support them with curriculum, materials, and instructional design
• Set shared standards that keep education content consistent in quality, voice, and brand across Harvey's programs
• Update workshops and shared materials as Harvey releases new products and features
• Track how colleagues and customers use workshops and shared materials, and refine them based on feedback

Program Materials

• Create one-pagers, quick-reference guides, and PDFs that customers use without a trainer in the room
• Apply Harvey brand standards and strong visual design to every asset
• Maintain an organized, current library of customer-facing learning resources
• Partner with Customer Success to embed resources in onboarding and renewal programs across customer segments

Learning Platform Operations

• Publish and maintain content in Harvey Academy LMS
• Configure courses, enrollments, and learning paths by audience and region
• Report on completion, engagement, and adoption metrics

What You Have

• Four or more years of experience managing customer education, enablement, or training programs, preferably at a B2B technology company
• Experience supporting cross-functional colleagues with curriculum and content for their programs
• A portfolio that shows your program and visual design work
• Experience running live training programs, such as a global webinar series
• Command of instructional design methods and adult learning theory
• Strong visual design skills in Figma, Claude, Google Slides, or similar tools
• Hands-on experience with at least one LMS or customer academy platform
• Clear, precise writing for professional audiences
• Working knowledge of generative AI and how legal professionals use it
• Confident facilitation for large virtual audiences
• Strong organization and sound judgment in prioritizing competing requests

Nice to Have

• Experience teaching legal, tax, financial services, or other professional services audiences
• Experience with webinar platforms such as Zoom Webinars
• Familiarity with learning analytics that connect education to product adoption
• Experience using AI tools to speed content development

Compensation $120,900 - $166,200 Usd

• DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU.
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