Program Manager - Devices Beta Team, Amazon Devices Beta

About the role

The Amazon Devices Beta (ADB) Team is your hall pass to play at work!! We are responsible for the "real world validation" for Kindle eReaders, Fire Tablets, FireTV products, and Emerging products…think, Amazon Smart Oven and Amazon Basics Microwave. How do we do this? By playing with these products every day! We work with product and engineering teams to prepare new product launches, system software and app updates, and marketplace expansions. Our goal is to gather feedback and expose issues and bugs prior to the product launching, so we delight our customers with products beyond their expectations.

Key job responsibilities

The ADB Team needs an experienced Program Manager to help us build and execute programs to validate the customer experience during the product development cycle. You will work with end users and a wide variety of internal teams to develop the strategy and execute the program to confirm from a customer perspective we are ready to launch.

• You will be a "hands on" contributor to support and troubleshoot issues, resolve problems, and keep the feedback flowing.
• Along the way, you'll identify opportunities for improvements and put processes and tools in place to help us scale.
• You will track, communicate status, and independently drive issues to resolution.

Cross-team coordination, program management, and an ability to learn and understand new technologies are essential.

A day in the life

Our programs are global and composed of Amazon employees across the company. We put pre-released devices and/or software in the hands of beta testers who represent our target customer profile ("people all about smart home automation", "people who love to read", or "people who are native speakers of French"). Working with our product team counterparts, we ask testers for "no holds barred" feedback to tell us what works and what needs to be fixed. Our bar is always being raised and we strive to achieve an Amazon 4-Star or better product every time!

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Pay and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, CA, Sunnyvale - 81,600.00 - 142,800.00 USD annually

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually