Program Manager, Find My

Summary

The Find My team is dedicated to building a seamless, private, and secure experience for users to locate their devices, personal items, and share location with friends and family. We're a group of highly motivated engineers, designers, and product managers who are passionate about creating simple and reliable experiences for hundreds of millions of users worldwide.

We thrive in a fast paced environment where team members are often encouraged to wear multiple hats and contribute to various aspects of the product lifecycle.

Innovation and creative problem-solving are at the heart of our team, and we constantly explore new approaches to deliver groundbreaking solutions while collaborating with diverse disciplines across the company, including hardware, software, and privacy, to deliver an exceptional user experience.

About the role

As a Program Manager, you'll thrive in a fast-paced, startup-like environment, collaborating closely with a passionate cross-functional team to drive the execution of our shared mission. You'll be instrumental in launching exciting new features, and your organizational, communication, and leadership skills will directly impact millions of users. We embrace continuous iteration and improvement, so you'll have the opportunity to learn, grow, and refine our processes as we build the future of Find My.

Responsibilities

As a Senior Technical Program Manager on our team, you will

• Define the detailed roadmap, systems, and frameworks for onboarding developers into Find My’s ecosystem, including onboarding strategies, certification standards, and success criteria
• Orchestrate technical delivery programs, coordinating between ecosystem participants and Apple engineering teams
• Manage the full lifecycle of technical programs - from discovery through production support
• Evaluate user experiences critically by becoming a user expert, and translating pain-points into plans for refinement.
• Create an execution plan that accounts for product priorities and engineering feasibility, adapting it as the project progresses.
• Ensure all teams have clear expectations of deliverables across engineering, design, and product, ensuring these land on time with high-quality, and using program skills to escalate and mitigate when things go off track.
• Be the storyteller of your project as well as the driver, communicating risks and trade-offs, plans, new ideas, and status clearly across teams and leadership, providing informed recommendations and options alongside issues.

Minimum Qualifications

• 4-8+ years of Product, Program Management or Technical Program Management experience leading technical programs or cross-functional software initiatives in developer or business-facing products.
• Proven ability to collaborate closely with engineering teams and make technically informed decisions.
• Strong empathy for users and the ability to reason through product trade-offs.
• Exceptional organizational skills, ability to track many moving parts at once.
• Exceptional written and verbal communication skills; experience engaging with external customers, and with internal technical and executive audiences alike.
• Experience on projects with rapidly changing information and direction, while also landing work along the way.

Preferred Qualifications

• Degree in Computer Science, Engineering, or equivalent technical experience is a strong plus. Technical background or hands-on experience with software development is a strong plus.
• Experience with location-based services, tracking technologies, privacy issues, or AI/ML-powered location features is a strong plus.
• Prior success delivering programs at the intersection of hardware, software, and services.
• Passion for product quality, user experience design, and attention to detail.
• Experience delivering developer-facing or integration-services style products.
• Strong growth potential: ability to operate independently while welcoming mentorship and feedback.
• Experience working at a startup or major zero-to-one project a strong plus.