Program Manager (Hybrid)

Responsibilities

• This role provides strategic direction, governance, and Broaoversight across all program activities, client initiatives, and key deliverables to ensure scalable, consistent, and successful execution. The three primary pillars of responsibility that will underpin the success of this role are:

Customer Value and Delivery Outcomes

• Act as the primary client liaison, owning client relationships and building trust through proactive communication, engagement, issue resolution, and partnership development
• Build strength across the team to support scalability, continuity, and long-term program growth by developing talent, expanding role readiness, and establishing clear coverage and support model
• Enhance team subject matter expertise to be able to produce or contribute to thought-leadership creation that promote the program, and remove obstacles to successful delivery

Prioritization

• Evaluate opportunities, balance competing demands, and prioritize features, improvements, and technical work to maximize value.
• Develop and implement standardized product and execution playbooks supported by short- and long-term plans tailored to client and program needs
• Provide strategic oversight of key program and client deliverables, ensuring timelines, quality standards, and measurable outcomes are achieved
• Create KPI standards and a measuring system to ensure delivery of program goals are clearly defined

Stakeholder and Cross-Functional Alignment

• Serve as the central point of coordination across cross-functional teams, ensuring alignment between business objectives, program goals, client deliverables, sales and product
• Represent the program in executive-level discussions, manage escalations, and guide strategic decision-making across internal and external parties

Qualifications

• 5+ years of program management experience, overseeing delivery and coordinating teams to meet client and program goals.
• Executive-level communication and leadership skills, including representing programs, managing escalations, and guiding decisions across internal and client stakeholders.
• Demonstrated experience leading complex client programs and building trusted, strategic relationships through proactive communication, sound judgment, and effective issue resolution.
• Proven ability to prioritize competing opportunities and delivery needs, aligning resources and plans to client priorities, program goals, and measurable value.
• Experience establishing standardized playbooks, operating frameworks, and short- and long-term plans that improve consistency, execution, and scalability.
• Strong program governance and delivery oversight, including setting clear KPIs and ensuring key deliverables meet agreed timelines, quality standards, and outcomes.
• Skilled at coordinating across business, sales, product, and delivery teams to align stakeholders, resolve obstacles, and maintain accountability.
• Strong knowledge of retail shareholder engagement strategies, issuer needs, and annual meeting requirements.
• Strong analytical and communication skills, including summarizing data and presenting insights to senior leaders and clients.
• Sound judgment and interpersonal skills to navigate complex stakeholder needs and guide decisions.

Compensation Range

The salary range for this position is between $110,000 - $120,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, international locations and education.

Bonus Eligibility: Bonus Eligible

#LI-PP1

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC " Know Your Rights " poster.