Program Manager II, ILS D&E

About the role

Do you thrive on transforming complex operational challenges into streamlined automated solutions? The ILS Delivery & Execution (D&E) organization is seeking a technical leader to deliver on some of our most critical and strategic initiatives, supporting our growing fleet.

You'll spearhead initiatives to improve the condition of Amazon's branded fleet across North America, and be on the forefront of emerging programs within the ILS org to build the execution framework of the future.

Working along-side ILS Strategy teams, and across GFP field and program teams, you'll leverage your expertise to align stakeholder (internal an external) to deliver scalable solutions that impact millions of customers worldwide. This role offers a unique opportunity to understand end-to-end functions of ILS and while serving as a technical expert and critical leader for emerging initiatives.

You'll partner with cross-functional teams to identify automation opportunities, design robust forecasting models, and implement solutions that enhance operational efficiency at scale.

Key job responsibilities

• Drive end-to-end program management for large-scale automation initiatives that eliminate redundant tasks and improve operational efficiency across D&E functions
• Create E2E execution requirements and for emerging programs to ensure operational feasibility, collaborating with strategy and field teams to deliver scalable solutions.
• Lead cross-functional alignment between Strategy teams, Field/Operations teams, and Vendors to identify optimization opportunities and implement data-driven solutions
• Proactively identify risks and dependencies across complex technical programs, ensuring alignment with organizational objectives and driving resolution of technical and operational blockers

A day in the life

Your day will be a dynamic blend of strategic thinking and hands-on problem-solving. You'll collaborate with cross-functional teams, dive deep into operational challenges, and offer simple and effective solutions. You might start by reviewing automation metrics from recent deployments, then transition to a design session with engineers on new forecasting algorithms, followed by stakeholder meetings to align on program priorities and remove blockers.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Pay and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually