Program Manager II, Pickup and Return Points (PARP)
- Pay
- $66,300 – $107,100 per year
- Location
- Bellevue, WA · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 2+ years
- Education
- Bachelor's degree
- Listed
- 13 days ago
Skills & highlights for this role
- Program or project management
- Computerized Maintenance Management System (CMMS) program experience
- Maintenance planning and scheduling
- Advanced Microsoft Word
- Advanced Microsoft Excel
Also useful
- Lean principles
- DMAIC methodology
- Microsoft Access
- SQL
- Requirements gathering and documentation
- Microsoft Project
- Material handling systems (MHS) experience
About the role
The Amazon North America Pickup & Return Points team is looking for a Program Manager to join us in supporting Amazon's automated, secure, self-service package delivery solution in North America (US, CA, MX). In this role, you'll have the opportunity to support a wide variety of partners that range from regional businesses to large commercial partners.
Our team is dedicated to creating a delivery experience that delights customers while providing a value add service to our business partners. We are seeking a seasoned Program Manager for our commercial Locker and Counter team that can help us expand our strategic relationships with key partners.
In this role you will support our existing portfolio, build and optimize our processes, and advocate internally across partner teams on behalf of our customers. We will be relying on you to raise the bar for our customer experience, efficiency, and profitability. You will be expected to confidently operate in fast-pace and often ambiguous environment.
A day in the life
Day-to-day, you own relationships with North America PARP commercial partners, acting as their primary point of contact, resolving escalations, and driving adoption of Amazon programs. Internally, you collaborate with Product, Operations, and Program teams to surface partner feedback, identify network quality gaps, and influence roadmap priorities.
You track partner health metrics, lead improvement initiatives, and ensure performance standards are met across the network. This role solves the gap between external partner needs and internal execution, ensuring North America PARP scales efficiently while delivering a high-quality customer experience.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Basic Qualifications
- 2+ years of program or project management experience
- 3+ years of Computerized Maintenance Management System program experience
- 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
- 3+ years of advanced Microsoft Word and Excel experience
- Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience using Microsoft Projects software
- Experience with material handling systems (MHS) installation, operation and maintenance
- Experience working in an analytical environment with cross-functional teams
Additional information
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Pay and benefits
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
USA, NY, New York - 66,300.00 - 107,100.00 USD annually
USA, WA, Bellevue - 80,200.00 - 97,400.00 USD annually
About the team
The Amazon Pickup & Return points team has the unique privilege of being able to make a material impact on how customer's physically interact with Amazon. Our team strives to provide best in class service and is dedicated to innovating on behalf of our customers. We encourage thinking big and there is plenty of room for a leader to make their mark and have a healthy mix of projects that stretch beyond their day to day responsibilities.
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Equal opportunity and legal notices
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
From Amazon.com Services LLC's careers page, first listed on Rolev.ai on October 26, 2026. Rolev.ai is not the employer.
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Common questions
What is the salary for the Program Manager II, Pickup and Return Points (PARP) role at Amazon.com Services LLC?
The Program Manager II, Pickup and Return Points (PARP) posting at Amazon.com Services LLC states compensation of $66,300 – $107,100 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Amazon.com Services LLC's official career site.
Where is the Program Manager II, Pickup and Return Points (PARP) job at Amazon.com Services LLC located?
This Program Manager II, Pickup and Return Points (PARP) position at Amazon.com Services LLC is located in Bellevue, WA (On-site). Always check Amazon.com Services LLC's application page for specific state eligibility or relocation policies.
What qualifications are required for Program Manager II, Pickup and Return Points (PARP) at Amazon.com Services LLC?
For the Program Manager II, Pickup and Return Points (PARP) role, Amazon.com Services LLC highlights 2+ years of relevant experience; a bachelor's degree; experience with Program or project management, Computerized Maintenance Management System (CMMS) program experience, Maintenance planning and scheduling, Advanced Microsoft Word, Advanced Microsoft Excel. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Program Manager II, Pickup and Return Points (PARP) position at Amazon.com Services LLC?
This listing links directly to Amazon.com Services LLC's application page. You can apply directly on Amazon.com Services LLC's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.