Program Manager, Inventory Control Quality Assurance

About the role

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Location: Onsite at Independence, KY; Florence, KY or New Albany, OH

Job Posting Title: Program Manager, Inventory Control Quality Assurance

• Time Type: Full Time
• Shift: Monday - Friday (regular day shift)
• Travel: 25 - 50%

Position Summary

This Programme Manager, Inventory Control Quality Assurance (ICQA) role is responsible for driving inventory integrity, storage health, and quality excellence across a multi-site 3PL footprint. The position will support sites cross DSV’s North American Contract Logistics, High Tech II vertical and influence site operations teams to deliver measurable improvements in accuracy, shrink reduction, and process adherence.

Success in this role requires the ability to drive results through indirect leadership and influence, embedding standards and accountability across a highly matrixed operations organization.

Essential Duties and Responsibilities

• Build capability and consistency across sites through training, tools, and governance
• Partner closely with: Site Operations Leaders, Engineering & Continuous Improvement teams & Account Management / Customer teams
• Influence without direct authority to ensure adoption of ICQA standards
• Drive network-wide inventory accuracy performance, including Cycle count execution and compliance, Root cause analysis of discrepancies & shrink and missing inventory reduction programs
• Drive accountability across site operations teams for inventory accuracy KPIs
• Implement reporting and dashboards to track Inventory accuracy, Adjustments and write-offs & Root cause trends
• Develop frameworks for inventory health management, including Aging inventory, Obsolescence risk & Location accuracy
• Lead development of standard operating procedures (SOPs) and ensure consistent execution across sites
• Implement structured quality audits and corrective/preventive action processes (CAPA)
• Lead ICQA-driven continuous improvement initiatives across the network
• Utilize data to identify systemic issues and prioritize improvements
• Deploy Lean / Six Sigma methodologies to improve: Inventory accuracy, Process reliability & Quality outcomes

• Track and report realized improvements and cost avoidance
• Ensure alignment between ICQA processes and WMS/LMS systems
• Drive enhancements to inventory control and quality reporting tools

• Partner with IT and analytics teams to improve visibility and automation
• Understanding of supply chain KPIs and 3PL cost-to-serve models
• Strong knowledge of WMS platforms (Manhattan, Blue Yonder, SAP EWM, etc.)
• Experience with inventory control methodologies (cycle counting, root cause analysis, audit frameworks)
• Understanding of storage optimization and warehouse layout principles

Education & Experience

• Bachelor’s degree in supply chain, Logistics, Business, or related field (preferred)
• 5+ years in supply chain, logistics, or operations analytics (3PL experience strongly preferred)
• 4+ years in inventory control, quality assurance, or operational excellence leadership

• Proven track record improving: Inventory accuracy
• Shrink reduction
• Operational quality metrics
• Ability to lead through influence in a matrixed organization
• Strong problem-solving and root cause analysis capability
• Process-oriented with a bias for standardization and scalability

• Computer Skills: Strong computer skills and MS Office Applications.
• Familiarity with quality systems and tools (QMS, CAPA, audit frameworks)
• Proficiency in Excel and data analysis (pivot tables, large datasets)
• Experience with BI tools (Power BI, Tableau, etc.)
• Experience with SQL, data modeling, and data visualization best practices (preferred but not required
• Certificates & Licenses: Quality related certifications preferred.

Satisfactory completion of forklift training program preferred

Language Skills

English (reading, writing, verbal), Bilingual English/Spanish preferred.

Mathematical Skills

• Intermediated level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
• Other Skills
• Effective communication skills.
• Good supervisory and people skills.
• Ability to develop work instructions, procedures, and visual aids to support the operation.
• Work extra hours as dictated by business needs.
• Train and/or certified in common inventory management, methodologies and tools like six-sigma and lean.
• Ability to develop and sustain effective and energized working relationships with leaders to influence and align people at all levels.
• Demonstrated ability to teach, coach, mentor, and support project team members to learn and master continuous improvement concepts and skills in an indirect supervisory relationship.
• Strong planning, organizational, and problem-solving skills.
• Must be analytical and result orientated.
• Must be able to foster continuous improvement.

• CORE COMPETENCIES
• Independent Contributor
• Accountability
• Communication / Building Partnership
• Customer Orientation
• Developing Oneself
• Drive for Results
• Embracing Change
• Problem Solving
• Professional Competencies

Physical Demands

• Occasionally
• Handling, Sitting
• Frequently
• Bending
• Constantly
• Walking and Standing
• Ability to Lift/Carry and Push/Pull
• 21-50 pounds

Reach above shoulder, reach outward, squat, or kneel.

Other Physical Requirements

Wear PPE when necessary follow safety standards.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

DSV Benefits Showcase

. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

• Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact.
• It is a place where people, careers and ideas keep moving forward.
• We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

• Start here. Go anywhere
• This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
• If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.
• Visit dsv.com and follow us on
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• Facebook
• #StartHereGoAnywhere #LifeAtDSV