Program Manager, OER

About the role

Transform healthcare with us.

At Qualified Health, we're redefining what's possible with Generative AI in healthcare. Our infrastructure provides the guardrails for safe AI governance, healthcare-specific agent creation, and real-time algorithm monitoring, working alongside leading health systems to drive real change.

This is more than just a job. It's an opportunity to build the future of AI in healthcare, solve complex challenges, and make a lasting impact on patient care. If you're ambitious, innovative, and ready to move fast, we'd love to have you on board.

Job Summary

Qualified Health is hiring a Program Manager to help scale our Program Management Office (PMO) across health system customers. You will turn a strong foundation into a repeatable, transparent operating model, with real-time visibility into every program and clear audits of artifacts, compliance, governance, and information security.

You will partner closely with the existing PM, customer-facing teams, and internal leaders. You may spend more time with one customer at first, but the role is customer-agnostic and customer-facing, so you will represent the PMO with confidence and clarity across accounts.

Key Responsibilities

• Run day-to-day PMO operations across multiple customer programs, including weekly reporting, standing customer meetings, and follow-through on actions
• Lead program audits across artifacts, compliance, governance, and information security, and identify gaps, access and data blockers, and anything that limits acceleration
• Keep the PMO's source of truth current in Zoho and aligned with Notion, Slack, Jira, and Google Drive so program status is visible in real time
• Build and refine a daily digest and reporting views that surface what matters across tools
• Facilitate cross-customer working sessions where teams share what is working and exchange pilot and use-case learnings
• Represent the PMO with customers and align stakeholders across customer, technical, and internal teams, including delivering difficult messages clearly
• Trace recurring program issues to their root causes and turn the fixes into repeatable process improvements
• Help lay the groundwork for workforce and resource tracking and for organizational effectiveness and readiness across internal and external teams

Required Qualifications

• Demonstrated ability to manage multiple complex programs and stakeholders at once
• Confident, clear customer-facing communication, including delivering difficult messages
• Experience aligning stakeholders and working effectively across functions
• Strong analytic thinking and root cause analysis
• Experience with strategy and road-mapping, and with workforce or resource management
• Hands-on fluency with AI tools such as ChatGPT or Claude, and with program and reporting tools such as Zoho, Jira, Notion, Slack, or Power BI
• A builder mindset: you know when to run with something and when to ask for help
• Active listening, emotional intelligence, executive presence, and humility, with comfort in ambiguity and a drive to create structure

Desirable Qualifications

• Background in health AI, healthcare technology, or life sciences programs
• Experience building real-time visibility or analytics for program health
• Experience with compliance, governance, or information security audit processes

Pay & Benefits

• The pay range for this role is between $100,000 and $130,000, and will depend on your skills, qualifications, experience, and location. This role is also eligible for equity and benefits.
• Join our mission to revolutionize healthcare with AI. To apply, please send your resume through the application below.